About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Supporting the CTOO PNG, you will lead the Property and Managed Services team, ensuring secure, compliant, and resilient workplace environments that underpin business continuity and client trust. You are accountable for aligning property operations with business objectives, managing contractor performance, and embedding a culture of continuous improvement. With a strong focus on operational excellence, compliance, and customer satisfaction, this role plays a critical part in enabling ANZ’s long-term operational resilience and service delivery standards.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Branch, Port Moresby, Papua New Guinea       

Role Type: Permanent, Full-time 

What will your day look like?

• Ensure a high-quality, safe, and professional workplace experience for internal stakeholders and customers across the PNG Corporate Facilities and staff residential apartments.
• Effective and consistent analysis of team data/performance, driving customer service satisfaction as measured by a clear understanding of associated Customer Moments of Truth (CMoT).
• Oversee the implementation and continuous improvement of facilities management and corporate service processes and systems.
• Manage external contractors’ and service contract performance metrics to ensure efficiency, compliance, and value for money.
• Lead and develop a team of facilities and service professionals, fostering a culture of accountability and service excellence.
• Demonstrate ANZ values and align team culture to achieve business outcomes, fostering collaboration across teams/business units to remove barriers and enable objectives to be met.
• Ensure a “no surprises” ethos is in place at all times.
• Ensure compliance with all relevant standards, policies legislation and regulations (Statutory and Regulatory).

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven people leadership experience and Commercial Property Management and Facilities Management experience
• Ability to pivot and multitask in a high volume, fast paced environment
• Excellent written and verbal communication, facilitation, interpersonal and team working skills
• Ability to work independently, attention to detail and capacity to deliver to deadlines
• Well-versed in Microsoft Office tools and applications
• Relevant exposure and experience in similar industry

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 103666.

Job Posting End Date

01/10/2025 , 11.59pm, (Melbourne Australia)