About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Priority Teller, Corporate Centre, you will support the Corporate Centre Manager and will be responsible for the accurate and timely completion of customer transaction banking requests. You will collaborate with our customers and ANZ relationship teams to understand requirements, guide expectations, and ensure accurate completion.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Corporate Centre, Ground Floor, Frangipani Street, Waigani, Port Moresby

Role Type: Permanent, Full-time 

What will your day look like?

• Completing enquiries and requests from PNG Customers and Bankers accurately and within agreed timeframes.
• Ensuring customer communications are easy to understand and are followed up to ensure timely response from customers. supporting a positive customer experience.
• Timely and effective resolution of escalations/complaints with requestor and/or customer.
• Working collaboratively with processing teams and key stakeholders, to ensure we meet the customers’ expectations.
• Raising incidents and customer complaints in a timely manner in line with ANZ compliance procedures.
• Helping identify improvements in practices and procedures to drive business efficiency, quality culture and customer centricity
• Building and maintaining good collaborative working relationships with all stakeholders and broader business team members.
• Ensure compliance with relevant standards, policies, legislation and regulations (Statutory and Regulatory).

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Relevant exposure or experience in a similar industry
• Strong attention to detail and problem-solving skills
• Customer service experience with strong verbal communication and teamwork skills
• Ability to pivot and multitask in a high-volume, fast-paced environment
• Ability to work independently with attention to detail and deliver within deadlines
• Technical proficiency in computer applications (e.g., Excel, Access, PowerPoint)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 105662.

Job Posting End Date

20/11/2025 , 11.59pm, (Melbourne Australia)