About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Priority Teller, you will provide transactional support for Institutional customers whilst complying with bank's policies and procedures to ensure proper documentation and execution of all transactions in a timely and efficient manner.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Corporate Centre Goroka Eastern Highlands Province, Papua New Guinea       

Role Type: Permanent, Full-time 

What will your day look like?

• Reduction in direct operating expenses and place a high focus on driving cost savings
• Will take personal responsibility for delivering high quality customer interactions
• Demonstrate ANZ service standards in all customer interactions.
• Work efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through listening carefully and questioning to identify potential needs.
• Take ownership of customer complaints to create a positive experience for all customers
• Ensure all documentation adherence and completeness i.e., Compliant with KYC policies and procedures for transaction processing, AML compliant etc
• Ensure passes in audit rating by upholding risk and compliance.
• Contribute to financial success of Institutional Banking through timely and accurate execution of customer instructions, including processing of withdrawals, and deposits, bank cheques and foreign exchange cash buy and sell, account transfers, Cheque Book Ordering and Voucher Image Processing 1st Pass

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven years of experience in client servicing and/or relevant client related working experience
• Customer service-oriented with great interpersonal and communication skills
• Team player who is self-motivated and able to work independently with minimal supervision
• Has keen attention to details
• Ability to work well in competitive, fast paced environment with strong problem-solving skills and initiative

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 87719.

Job Posting End Date

27/02/2025 , 11.59pm, (Melbourne Australia)