About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Chief Technology & Operations Officer, you will be part of the COO Insto Australia & PNG Leadership Group that exists to provide overall oversight and (active) connectivity of all PNG Institutional customers and bankers – including customers that operate through the PNG Corporate Centre networks (branches) and our Bankers requiring (personal/physical) security and domestic support within PNG.  The role will also have oversight and local leadership of local Technology teams to ensure tooling and tech for all aspects of PNG in-Country Operations are supported, protected and maintained. You will report into the COO for Insto Australia & PNG and will also find a seat at the table of the PNG CEO and relevant in-country Regulators.

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As a senior leader this role will be expected to:

• Lead Institutional Operations teams to deliver customer excellence through customer centricity and Voice of Customer/Business ethos through promotion and education of PNG COO Staff in service delivery, fulfilment, Corporate Centre Services, Property, Security and Technology. Be the voice that champions the values in always considering the Customer and Banker Moments of Truth on all delivery, communications and change undertaken.
• Be responsible for Non-Financial Risk and drive a Risk based decisioning process, whilst being cognisant of the Bank’s financial, reputational risk and in country domestic risks where appropriate. 
• Influence and delivery of accurate business performance intelligence/ information to enable superior operational performance within CTOO PNG, allowing for more effective prioritisation of people capability development (within PNG and GCC) and customer delivery performance.
• Oversight of the Insto PNG change agenda by ensuring resourcing to support (BAU and Strategic) deliverables are appropriately prioritised and aligned to the Institutional strategic agenda, including monitoring changes to ensure appropriate program pay-back on all initiatives, benefits are agreed and are fully realised. The delivery (or inferred benefit) to Customer / Banker Moment of Truth must be clearly understood for any change implemented.
• Proactively connect diverse activities being undertaken across PNG Institutional Division to ensure no divergence of PNG Country or Insto AU & PNG strategy, no misalignment of approach (that would impact outcome) and a unified effort to promote a seamless customer and banker experience for all customers, bankers.
• Listen to the Voice of our people and cross functional colleagues to deliver meaningful outcomes that enhance both customer and banker experience, whilst being mindful of generating shareholder value.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Branch, Port Moresby, Papua New Guinea       

Role Type: Permanent, Full-time 

What will your day look like?

• Identification & implementation of opportunities to enhance operational performance across key metrics
• Mitigate operational losses by heling to drive a quality, operational risk and compliance culture
• Work with COO IA to ensure costs are within budget
• Be part of the ‘One Leadership Team’ to help drive cost reduction/productivity initiatives across COO IA (AU & PNG) and interrelated Institutional Frontline/Sales teams whilst maximising service delivery outcomes
• Improve customer experience through process changes and also activities that aim to lower the cost per unit / increase margin or improve turnaround times
• Act as key reference/escalation point for Institutional operational support matters impacting the business and customers – in strong unison with COO IA LT, PNG CEO and Insto Coverage Sales Teams.
• Effective leadership of PNG Operational processes that supply service to Institutional Customers and Bankers
• Ensure appropriate retention, succession and development plans are in place for all team members – making available any initiatives for the overall benefit of COO IA PNG

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Understanding of ANZ’s Institutional Business structure and function
• Experience leading or influencing Global teams including the Group Capability Centre
• Knowledge of ANZ’s Non-Financial risk framework and regulatory requirements and familiarity with the Non-Financial Risk transformation in progress
• Strong influencing and negotiation skills backed up by excellent communication ability, written and verbal (including packs)
• Excellent collaboration and influencing skills in order to work with various and at times competing stakeholder groups to ensure timelines and objectives are met and the reputation of COO Australia & PNG’s delivery is held in the highest regard
• Strong presentation skills and ability to clearly and concisely articulate the What and the How
• Substantial experience in Operations Planning and business management roles

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• Proven success in managing, developing/influencing high performing teams in a visible/high demand area
• Exceptional focus on the end-to-end customer experience
• Drive agreed service improvement/cost reduction/quality initiatives whilst maximising service delivery outcomes
• Demonstrated ability to lead and inspire others through effective leadership practices and behaviours including board and executive stakeholder management.
• Highly developed analytical and problem-solving skills to enable identification of multiple issues involved with complex business issues and to develop acceptable solutions for customers and the business
• Curiosity and an adaptive and growth mindset.
• Tertiary qualifications or other formal qualifications related to risk management and financial services

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 91990.

Job Posting End Date

25/04/2025 , 11.59pm, (Melbourne Australia)