About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assistant Manager, Corporate Centre, you will assist the Corporate Centre Manager by ensuring the accurate and secure completion of customer banking transactions, as well as overseeing daily cash reconciliation and adherence to cash retention limits within the Corporate Centre team. You will also act as a Subject Matter Expert (SME), providing guidance and support to Priority Tellers to ensure service excellence and operational consistency.

As a team leader you will:

• Ensure service level agreements (SLAs) and quality standards are consistently met, while fostering a culture of continuous improvement with the customer at the core.
• Oversee the accurate reconciliation and management of cash across the Corporate Centre.
• Assist with training initiatives and quality assurance across the Corporate Centre team, identifying trends and opportunities for improvement.
• Take ownership of Non-Financial Risk, promoting risk-based decision-making while considering financial, reputational, and local market risks.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Waigani Corporate Centre, Port Moresby, Papua New Guinea       

Role Type: Permanent, Full-time 

What will your day look like?

• Identify opportunities to reduce the time it takes to complete tasks (time to complete a request end to end minimising cost)
• Ensure the accurate and timely reconciliation of cash balances and adherence to daily and insured cash retention limits.
• Completing enquiries and requests from PNG Customers and Bankers accurately and within agreed timeframes.
• Ensuring customer communications are easy to understand and are followed up to ensure timely response from customers. supporting a positive customer experience.
• Adhering to or exceeding the service level agreements (SLA)
• Working collaboratively with processing teams and key stakeholders, to ensure we meet the customers’ expectations

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven people leadership experience and/or at experience of rich Banking and Cash management experience
• Knowledge of bank’s non-financial risk framework and regulatory requirements
• Ability to pivot and multitask in a high volume, fast paced environment
• Excellent written and verbal communication, facilitation, interpersonal and team working skills
• Ability to work independently, attention to detail and capacity to deliver to deadlines.
• Well-versed in MS Office tools and applications

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 104495.

Job Posting End Date

, 11.59pm, (Melbourne Australia)