About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assistant Manager, you will partner with a Senior Relationship Manager to support a portfolio of customers across the health and property sectors. You will assist with relationship management, portfolio growth, credit analysis, risk management and customer outcomes, while working closely with product partners and internal stakeholders.

The Assistant Manager role is an integral part of our business service proposition. In this role, you will assist the Senior Relationship Manager to develop sustained business growth whilst maintaining sound risk management to ensure a quality portfolio is maintained. To maximise returns to the Group, the position requires close collaboration with product specialists, customers and internal stakeholders to identify opportunities, deliver tailored banking solutions and achieve strong customer outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent 
Role Location: 240 Street Georges Terrace, Perth WA 6000 
Work Hours: 40 Hours/Fulltime

What will your day look like?

As an Assistant Manager, you will also have the opportunity to: 

• Proactively develop and maintain a detailed understanding of our customer’s business and financial needs
• Act in the best interest of the customer and apply a customer-centric approach, to support the customer’s business needs with suitable products and services
• Provide appropriate solutions towards account maintenance and customer needs
• Maintain a well-managed portfolio, compliant with all relevant policies and procedures
• Maintain control of workflows across all compliance and customer fulfilment processes
• Collaborate with product partners and other stakeholders to fulfill customer needs

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•  Ability to help manage strong customer relationships by handling service queries and solving minor issues

• Strong communication skills to assist customers effectively
• Attention to detail when reviewing agreements and contracts
• Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors
• Strong financial literacy, analytical skills, commercial and business acumen
• Ability to assess and interpret implications of financial trends
• Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
• Familiarity with relevant regulatory requirements, risk management concepts, particularly in credit and market risk

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 120583 .
 

Job Posting End Date

24/08/2026, 11.59pm, (Melbourne Australia)