About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Operations Support Offer, you are responsible for the daily preparation of Outward Settlement Exchange cheques to other Banks and processing of Outward Cheques and Inward Cheques received from Exchange Settlement daily.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Bank, Nukualofa, Tonga

Role Type: Permanent, full-time 

What will your day look like?

As an Operations Support Officer, you will be accountable for:

• Heads to Retail Branch checks all other banks cheques processed the day before matches the cheques in hand
• Verifying amount processed matches the cheques
• Checking the correct bank processed
• Prepare Daily Exchange settlement with other Banks (BSP, MBF, TDB)
• Scanning all high value other banks cheques and circulate to relevant stakeholders
• Prepare duplicate listings for other banks to check against and stamp sign our copy when exchange
• Deliver to all banks and exchange before 12pm to allow time for processing of exchanged cheques.
• Provide technical assistance and advice to internal customers by answering written and verbal enquiries
• Proactively identifying and addressing areas of customer dissatisfaction, following up and resolving customer complaints.
• Ensure all queries from external customers are promptly actioned
• Ensure that all Outward Clearing Account, Inward Clearing Account and Dishonour Suspense accounts (refer General Ledger Ownership Document are maintained in terms of the operating procedures)
• Responsible for Term Deposit Roll Over ensuring that the Maturity listing are check daily on Storqm and attend to withholding tax.
• Establish and maintain excellent working relationships with all related areas of the bank and staff contributing to the success of the business

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven banking experience with International and Back Office knowledge is a requirement
• Sound knowledge of people policies and procedures
• Understanding of front/back-office processes and procedures
• Well-versed in MS computer tools and application
• Planning, problem solving and organisation skills
• Keen attention to detail and reconciliation skills
• Good communications skills i.e. understanding and responding to customer needs
• Demonstrated high level interpersonal and communication skills
• Tertiary qualifications is preferred but not essential

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 104486.

Job Posting End Date

30/10/2025 , 11.59pm, (Melbourne Australia)