About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assistant Relationship Manager (ARM), you will partner with Relationship Managers to support the effective management of Commercial and SME customer portfolios. The role is responsible for customer onboarding, customer due diligence, portfolio maintenance, credit fulfilment, documentation management, compliance monitoring, operational risk remediation and data integrity activities.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Branch Nukualofa, Tonga

Role Type: Permanent; Full-time

What will your day look like?

• Manage end-to-end onboarding of Commercial and SME customers, ensuring documentation, due diligence requirements and system establishment activities are completed accurately and on time.
• Coordinate and complete all periodic KYC reviews, OCDD and ECDD requirements across Commercial and SME portfolios.
• Coordinate annual review requirements, obtain customer information, and ensure timely completion of review obligations.
• Execute facility establishment, security implementation, drawdowns, account maintenance and Day 2 checks across CBS, Trade360, Razor and CCMS within 30 calendar days of approval.
• Manage term deposit rollovers, maturity updates, rate confirmation and associated Day 2 controls.
• Identify, track and remediate CCMS reportable events, DDR findings and operational control issues.
• Remediate data integrity issues identified through LUR reviews, Daily Excess Management reviews, Monthly Unmatched CCR reviews and other control processes.
• Manage document retention and FileNet uploads including financial statements, valuations, insurance certificates, KYC and credit documentation.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong understanding of Commercial and SME Banking, KYC/AML requirements, credit fulfilment processes, banking systems, and stakeholder management.
• Demonstrated strengths in customer focus, risk management, data accuracy, collaboration, execution excellence, problem solving, and commercial acumen.
• A highly organised execution specialist who ensures customer portfolios are effectively managed, remain compliant, and operate efficiently while delivering superior customer outcomes.
• Superior problem-solving capacity - You efficiently resolve day-to-day client queries and issues, escalate complex matters appropriately, and support the Relationship Manager in delivering timely and practical solutions.
• Excellent support service - You provide responsive and professional support as a reliable point of contact to internal and external stakeholders, helping maintain positive client experiences and strong working relationships.
• Highly organized - You maintain accurate records and documentation, manage competing priorities and follow-ups, and ensure smooth coordination and administration across client portfolios.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 119392.

Job Posting End Date

20/07/2026, 11.59pm, (Melbourne Australia)