About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Teaming up with a supportive Relationship Manager, you’ll build trusted relationships with the passionate owners of small and medium sized enterprises. You’ll help drive growth through acquisition, increasing share of wallet and referrals. And you’ll have great insights and data to help you do this, thanks to investment in new systems and technologies. 
 
This role leads to many career pathways within commercial banking and across the rest of ANZ.  Whichever pathway is right for you, there are inspiring leaders and tailored learning opportunities to give you the skills and accreditation you need to go after it. 
 
This is a great opportunity for people looking to take the next step in their business banking career. It would also suit people with other financial services experience, who are familiar with risk management concepts and regulatory requirements such as Know your Customer and AML (anti- money laundering).  
 
Role Type: Permanent
Role Location:  Newcastle West Business Centre, Suite 102/12 Stewart Ave, Newcastle West  NSW 2302
Work Hours: Full Time (40 hrs/week)

What will your day look like?

Working with your Relationship Manager, you’ll manage a portfolio of customers by:  

•    Proactively developing and maintaining a detailed understanding of the customer’s business and financial needs 
•    Acting in the best interest of the customer and applying a customer-centric approach, to support the customer’s business needs with suitable products and services 
•    Providing appropriate solutions towards account maintenance and customer needs 
•    Maintaining a well-managed portfolio compliant with all relevant policies and procedures 
•    Maintaining control of workflows across all compliance and customer fulfilment process 
•    Collaborating with product partners and other stakeholders to fulfil customer needs 
 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior experience in a commercial banking frontline roles and commercial lending 

• Ability to help manage strong customer relationships by handling service queries and solving minor issues 

• Strong communication skills to assist customers effectively  

• Attention to detail when reviewing agreements and contracts. 

• Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit) 

• Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications 

• Familiarity with risk management concepts, particularly in credit risk, risk and market risk  

• Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti- money laundering.)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Your Career at ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Please refer to this link to read about recruitment and mobility principles between Suncorp Bank and ANZ.

Job Posting End Date

22/05/2025 , 11.59pm, (Melbourne Australia)