Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Senior Design Researcher you’ll play a pivotal role in shaping the future of our digital experiences. You’ll lead research that uncovers customer behaviours, needs, and motivations, ensuring our digital banking experiences deliver real value for both customers and the business.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 18 Months
Role Location: Wellington or Auckland
Work Hours: 37.5 hours with flexibility available

Ka aha tō rā e kite ai - What will your day look like

As a Senior Design Researcher you will:

• Run the entire end-to-end research process - guiding, planning and delivering research that identifies the most important actions to deliver both customer and business value
• Advocate for design thinking by bringing actionable customer insights and data to the decision table.
• Identify key themes, trends and best practice, and create design artefacts that tell these stories in an impactful way
• Provide research advice and support to designers and stakeholders, ensuring best practice is applied.
• Champion inclusive and ethical design principles across all research activities.
• Work collaboratively with partners and stakeholders, bringing them along on the discovery journey.

Ōu Pūkenga - What will you bring?

You are passionate about understanding people and creating experiences that are truly human-focused. You thrive on sharing insights that drive meaningful change and have a knack for making the complex simple and actionable. You will have:

• Years’ of experience in design research, including both generative and evaluative methods.
• Deep knowledge of research methodologies and tools, and the ability to select the right approach for each challenge.
• A track record of delivering insights that influence and improve customer experiences.
• Strong communication and storytelling skills, with the ability to engage and influence stakeholders at all levels.
• A collaborative mindset and the ability to build strong relationships across teams.
• A commitment to ethical, inclusive, and accessible design practices.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Te Rā Ōtinga - Job Posting End Date

15/10/2025 , 11.59pm, (NZ)