Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Content Designer in our Customer Experience and Design Centre of Excellence, you’ll contribute to the creation of intuitive and helpful digital banking experiences through your user-centred content development. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 18 Months
Role Location:  Wellington or Auckland
Work Hours: 37.5 hrs 

Ka aha tō rā e kite ai - What will your day look like

As a Content Designer, you will:

• Contribute and lead projects across the Bank, bringing your exceptional UX writing, content strategy, and user experience skills to the fore. 
• Approach content problems from an HCD perspective and work closely with other designers and members of cross-functional teams to produce beautiful experiences on ANZ technology platforms such as Internet Banking, goMoney, and the website.
• Develop, create and promote content strategies across customer journeys
• Help embed content design into the Design System to support customer experience and ensure consistency through tone, voice, terminology and the like.
• Advocate and champion design thinking by bringing customer insights and data to the decision table.
• Advocate for inclusive design principles and diversity across all content development, especially accessibility.
• Work collaboratively with partners and stakeholders to bring them along on the design journey with you

Ōu Pūkenga - What will you bring?

Content is your passion. You’re a skilled UX writer, editor and content strategist. You always have the customer in mind when creating content and can switch from thinking about micro-copy interactions to cross-platform customer journey content strategies.

To grow and be successful in this role, you will ideally bring the following:

• A developed understanding of the many facets of content design and design thinking
• Many years’ proven experience leading content strategy and content design activities and projects
• The ability to work collaboratively across multiple product and project teams across different geographies
• Proficiency in project planning, communication and presentation, including an aptitude for convincing others of the value of your ideas
• Confidence with a range of existing digital tools (including Figma), whilst being open and adaptive to new trends and technologies
• Proficient in project planning, communication and presentation, including an aptitude for convincing others of the value of their ideas
• Good understanding of design systems and their application
• Working knowledge of digital accessibility and familiarity with WCAG 2.1 standards and guidelines
• Great work ethic, proactive and positive mindset
•  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Te Rā Ōtinga - Job Posting End Date

15/10/2025 , 11.59pm, (NZ)