About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Officer, Trade and Supply Chain Services you will be working closely with Relationship Managers, TB Sales, and Hub teams to ensure daily Trade and Supply Chain transactions (including Import/Export LCs, Standby LCs and Supply Chain Finance) are completed on time and customer expectations are met. You will provide external and internal customers quality services including production of accurate reporting and resolution of any system and data issues.  In addition, the role will provide coverage within the Trade Operations team and assist in billing, operational projects and initiatives

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: New York

Role Type: Permanent, Full Time 

What will your day look like?

As a Senior Officer, Trade and Supply Chain Services, you will: 

• Provide excellent customer service by timely processing of transactions, prompt response to inquiries and regular follow ups via customer visits or calls.

• Understand our Trade customers’ needs and provide operational insights and solutions to meet their specific Trade processing requirements resulting in better customer experience.

• Monitor daily work queues both via Digital Service Desk and Outlook to ensure timely and accurate handling of transactions, including Digital Service Desk case management

• Ensure all transactions are processed in accordance with internal trade policies, procedures or any other governing rules such as UCP 600, ISP98. Sanctions policies are to be applied to all transactions and issues escalated in accordance with the Trade Escalation Policy.

• Contribute to improvement of existing processes and procedures in terms of effectiveness (quality, accuracy, reliability, and etc.) and/or efficiency (cost, timeliness, and etc.).

• Record and assist in resolution of issues (including errors, complaints, revenue reversals and etc.) in accordance with the Trade Escalation Procedure and Trade Instruction Manual.

• Develop and maintain good working relationships with Hub staff, Trade Operations counterparts, Trade Sales, Trade Product, Relationship Managers and other key stakeholders.

• Help to identify new risks and strengthen controls to minimize operational loss.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

• Relevant working experience in Trade Operation with a customer service focus and experience working under a SPOKE and HUB operating model    

• Good Knowledge of Trade products, Supply Chain (receivable and payable), Import and Export LCs, especially Guarantees /Standby LCs language and processing (including thorough knowledge of International Chamber of Commerce Publications relative to Guarantees and SBLCs.

• Proficiency in Microsoft Excel

• CDCS (Certificate for Documentary Credit Specialists) and/or CSDG (Certificate for Specialists in Demand Guarantees) a plus       

• Excellent Customer service skills with some basic sales knowledge to identify referral opportunities to the Sales Team.  

• Strong IT and Microsoft office skills for billing, reporting, record keeping, and presenting with the ability to learn and utilise new bank systems quickly and efficiently (Trade360, MIDANZ and Razor core systems interface, as well as Trade Transactive Portal a plus)

• Strong analytical and problem solving skills to identify issues involved in complex transactions and develop solutions to meet business and /or customer needs        

• Able to work under pressure and perform time management to deliver priorities     

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 82014.

Compensation

The base salary range for this position is $95,000 - $110,000

This range is determined by the job, location and level of expertise required for this specific role.  The final salary offered will consider your capabilities, skills and knowledge.

Job Posting End Date

27/11/2024 , 11.59pm, (Melbourne Australia)