About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Senior Manager Front Office Support role reports to the Head of Front Office Support and is responsible for ensuring a timely, efficient, effective and well-control environment for the delivery of front office, customer and business support services for the Mumbai Markets business.

As the Senior Manager, Front Office Support, you will develop and embed a collaborative team culture and will manage a team of 3 all located onshore in Mumbai.

Functionally, the team managed by you will cover aspects of:

• Front Office Support
• Funding Support
• Client Services
• Trade Control and Brokerage Services
• Reporting related to local regulatory requirements

You will be tasked in developing strong customer and front office relationships, working closely with all parties to provide end-to-end support for the business.

Key stakeholders for this role include Mumbai local management and enablement partners.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Branch, Mumbai, India

Role Type: Permanent, Full-time

What will your day look like?

As a Senior Manager, Front Office Support, you will be responsible with the following:

• Controllable costs within budget and compliance with group expenditure policies
• Working with the Mumbai Markets Leadership, Desk Heads and other enablement functions to minimise losses related to operational and customer incidences
• Delivery of effective, efficient and well managed customer and business services for the Mumbai Markets business and working with Desk Heads to ensure trade life cycle needs are well met
• Provision of trusted strategic advice to desk heads and Head of FOS to enable optimal life cycle processes and booking models to deliver on superior customer experience
• Keep up to date with industry best practices in terms of process and infrastructure innovation to deliver continuous improvement and strategic enhancements to front office, customer and business support services
• Maintain effective and well-managed infrastructure and processes to deliver front office, customer and business support services to the business, including identification of thematic risks and blockages
• Builds relationships with and influences Mumbai Markets LT and other Business partners and Risk functions to facilitate/accelerate execution and promote improved collaboration across the business/division/Group.
• Support the Mumbai Markets, Global FOBS initiatives and having a keen oversight and drive to reduce and manage Non-Financial Risk (NFR) elements to the business.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Extensive experience and knowledge of the Financial Markets for India and the environment that ANZ Markets operates in with demonstrated understanding of products, sales and trading
• Extensive experience and knowledge of governance, compliance, regulation and how to operationalise regulatory
• requirements for a sound control environment
• Highly developed and proven capability for risk focused, understanding and active management of non-financial risk elements.
• Sets goals and delivers results with proven experience in leading self and others when delivering large scale change, with strong customer focus and ability to negotiate and influence stakeholders at all seniority levels
• Demonstrated ability to lead culture, maturity of approach, strength of resilience and ability to lead through ambiguity
• Sets and communicates a clear and compelling vision with demonstrated ANZ leadership competencies including ability to manage and delivering change, deliver results, exercise sound judgement, broaden perspective, build relationships (internal and external), develop self and others to lead and empower

  You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93503.

Job Posting End Date

22/05/2025 , 11.59pm, (Melbourne Australia)