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Assurance Management Expert, Australia Retail

Assurance Management Expert, Australia Retail

Req ID:  27703
Department:  CC Performance & Delivery (85012605)
Division:  Australia Retail (T20000)
Job Family:  Banking / Core (default)
Location:  Melbourne

About the role

Business Assurance & Controls Management Expert – Credit Cards & Personal Lending (CCPL Tribe)


Role Location: Melbourne

Role Type: Permanent, Full-time

What will your day look like


The CCPL Tribe supports ANZ’s strategic ambition to help people save for, buy and own a sustainable, liveable and affordable home by delivering best in class unsecured lending products and experiences that provide the best way to pay and borrow.


Our CCPL Assurance team is looking for a Business Assurance & Controls Management Expert to work with the CCPL Tribe to provide 1st line operational risk management support which covers the end-to-end management of ANZ’s credit cards and personal lending products. You will be working with an Assurance team and Tribe known for its great culture of collaboration, delivery, high performance and fun.  


What will you bring?

To be successful in this role, you will ideally bring the following:

  • You have experience in operational and/or compliance risk management and/or audit, proactively identifying and assessing risks, devising appropriate mitigants and controls and understand risk management frameworks.
  • You have experience in understanding the risk impacts of product change initiatives and are able to balance risk decisions with commercial pragmatism in order to protect customers, stakeholders and the community.
  • You have a desire to embed risk management in everyday activities, partnering with the business in delivering their own risk management accountabilities (e.g. Operational Risk Assessments, key controls, treatments) by uplifting overall risk capability via input, expertise, coaching and guidance.
  • You have experience with CCPL Products, including an understanding of the end-to-end value chain (preferred, not required).
  • You are willing to look at things differently, challenge the status quo, innovate and are comfortable with uncertainty.
  • You are able to work autonomously and also part of a team, motivating others to deliver outcomes by providing advice, recommendations and thought leadership based on your expertise and experience.
  • You have exceptional stakeholder management and relationship building skills, with the ability to influence outcomes at all levels of the business.

So, why join us?

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself.

If you are a candidate with a disability, let us know how we can provide you with additional support.


Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

Job Posting End Date

09/12/2022image, 11.59pm, (Melbourne Australia)

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