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UX Designer

UX Designer

Req ID:  21619
Department:  Intelligent Automation AU1 (30360420)
Division:  Group Technology (T77000)
Job Family:  Engineering

About the role


A UX Designer choreographs the end-to-end experience of a digital application to ensure it performs the desired function in a usable, navigable and pleasing way. UX Designers create many of the requirements for front-end developers and visual (UI) designers. 

As a Junior UX Designer, you will be working with a multidisciplinary team of squad members and business stakeholders focused on designing simple and seamless experiences and customer and staff touch points in Home loans. You will apply your skills and work collaboratively with the project/team members to come up with the best solution to improve our customer’s financial well being.    

This role supports the Intelligent automation EDIA portfolio to Deliver enterprise solutions that makes the right data & automation services accessible to our people and customers, through tools and channels that drive faster and more informed decision-making, removing friction and ultimately delivering an excellent customer experience.

All applications require a submission of a condensed portfolio no larger than 5MB showcasing key projects you have scoped right through to delivery.

What will your day look like


•    Project scoping: Scope and plan design activities in a project, ensuring the design activities remain on track and are set up for success.
•    Design research: Ability to plan and execute qualitative and quantitative research to understand customer needs and opportunities across all stages of the design process.
•    Analysis and synthesis: Document research insights and translate them into actionable design opportunities. Provide compelling rational for the design decisions made.
•    Ideation: Use collaborative ideation techniques to create and validate solutions.
•    Information Architecture: Understand and apply the relationship between information/content, narrative, and interaction from the perspective of the bank, our teams, and our customers to drive efficient and valuable UX.
•    Prototyping: Leverage your experience to choose the appropriate use of user flows, wireframes and potential service touch points to ideate and validate solutions. 
•    User testing: Lead, plan and conduct testing of prototypes with users. Capturing insights and feedback to inform business and technical requirements.
•    Design artefacts: Craft and deliver design artefacts that are high quality, consistent and coherent with alignment with our Design Strategy and Design System.
•    Framework and standards: Ensure that our design methodologies, standards and frameworks are adhered to and drive consistently engaging user experiences. 
•    Coaching: Ability to increase the design maturity of the team, building rapport and maintaining stakeholder relationships.
•    Accessibility: Proven understanding, knowledge and experience working with accessibility standards (i.e. WCAG 2.1) and how this can be applied.


What will you bring?


‘Must have’ knowledge, skill and experience (KSE) the role requires are:

•    2+ years as an experienced UX Designer with solid background across both digital and non-digital experiences.
•    Ability to create low, medium and high fidelity prototypes and to know when to apply these in the design process.
•    Knowledge of digital channels and platforms.
•    Ability to use research to develop designs based on user needs.
•    Confident with a range of design software tools (Figma, Miro, Adobe Suite) whilst being open and adaptive to new trends and technologies. Strong knowledge of Design Systems.
•    Proven experience in conducting user testing including automated testing, interviews, and observation; and turning these observations into traceable actions for designers and developers.
•    Excellent stakeholder management, storytelling and influencing skills. 
•    A design champion who advocates the value of design across the teams.
•    Ability to present messages in a clear, concise and compelling manner.
•    Coach and guide teams to apply a design led approach when developing solutions. 
•    A growth mindset, resilient nature, and an ability to cope and support others during uncertainty

The ‘good to have’ knowledge, skill and experience the role requires are: 

•    Experience in any of the following: financial sector, consulting, advertising or digital agencies, or start-ups.
•    Qualifications in Design
•    Experience working with AI, machine learning, robotics, Chatbot, Pega or related technologies
•    Understanding of code, including HTML, CSS, and JavaScript.




We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. 

So, why join us?


We’re reinventing the way we do banking, and our community of collaborative, innovative thinkers who create human-centred solutions are helping us get there. We’re responding faster to changing customer requirements, focusing on the things that matter. 

We’ll also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. 


A happy workplace is a thriving one, and some of the perks you’ll get from being Engineer at ANZ are:


  • Lifestyle leave - top up your annual leave with up to four weeks of additional purchased leave or take a longer period of unpaid time off
  • Great discounts on our financial products, and an annual Superannuation top up payment of $500 for all female employees to address the Superannuation gender gap
  • Competitive parental leave policies for both mums and dads, with a lump sum childcare contribution when you return to work


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


Interested in joining us?


Click Apply Now, or visit to find out more or view other opportunities.



Please Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

Job Posting End Date

10/10/2022image, 11.59pm, (Melbourne Australia)

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