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ServiceNow Engineer

ServiceNow Engineer

Req ID:  14099
Department:  ESM-Enterprise IT Service Mgmt (30440275)
Division:  Group Technology (T77000)
Job Family:  Engineering

About the role


At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 


The purpose of the Service Now Engineer role is to provide DevOps support for ANZ’s instance of ServiceNow in the areas of Certificate Lifecycle Management (CLM) which stores all of ANZ’s SSL Certificates and related applications, Application Services and servers or hosts relating to ANZ’s applications.  Also, to provide support to Certificate Discovery module on Service Now for discovering SSL certificates from various applications, manage the certificate CMDB and certificate lifecycle activities. There are several integrations of external systems and reporting tools that interface with this module and this role will need to ensure the integrations are well supported as well.

What will your day look like



•    Enables continuous delivery practices to increase delivery speed
•    Works in collaborative teams to build innovative solutions 
•    Utilises tools and practices to build, verify and deploy solutions in the most efficient ways, enhancing tech division capabilities 
•    Implements a culture within the Tribe and the Chapter, encouraging best practices around reviews, quality, and documentation 
•    Contributes to Engineering communities, meetups, and conferences to promote technology development culture and practices 
•    Provide ongoing support for platforms as required 
•    Creates estimates and continuously reviews demand within the individual Squads/teams 
•    May create, understand and monitor application metrics


What will you bring?

To grow and be successful in this role you will ideally bring the following:


  •  Experience with iterative delivery using Scrum, Kanban or SAFe and Jira
  •  Experience working under Agile methodologies, cadence and ceremonies
  •  Industry experience in ServiceNow API (GlideRecord, GlideAggregrate, GlideAjax, GlideScopedEvaluator, etc…)
  •  Industry experience using Flow Designer, Integration Hubs (spokes), Decision Tables
  •  Experience with RDBMS, preferably MS SQL
  •  Experience in contributing to all phases of the development lifecycle, prepare and produce releases of software components.
  •  Experience in writing well designed, testable, efficient code with automated unit test-cases and good problem-solving skills
  •  Experience in configuring any one of the following: Service Now’s platform IntegrationHub, CMDB, Application Portfolio Management (APM) Software Asset Management (SAM   Pro) and/or Hardware Asset Management (HAM)
  •  Very strong JavaScript development experience on the ServiceNow platform
  •  Design, develop, implement and maintain custom applications on the ServiceNow platform
  •  Preferably CSA (Certified Systems Administrator) and Module Implementer
  •  Experience documenting business requirements, data exchange requirements, interface mapping agreements and technical design documentation.
  •  Experience participating in technical design workshops and documenting design decisions, actions and business rules.
  •  Experience with catalogues, Business Rules, Script Includes, UI Actions, UI policies, Scheduled Jobs - all scripted aspects of the ServiceNow system

Desired Skills -

  • Experience with cloud platforms (e.g. GCP, AWS)
  • Experience with Unix/Linux
  • Good grasp of security best-practices
  • Performance testing and tuning

Soft Skills -

  • Demonstrates in-depth customer insights and acts as an advocate, enhancing the customer experience by challenging and encouraging others to put the customer first
  • Maintains commitment to change; engages with others to gain buy-in and act as an advocate for continuous improvement. Proactively identifies, support and drive opportunities for change
  • Acts as a mentor and is highly competent in their discipline 
  • Defines patterns and standards to ensures strategic technologies and frameworks are used optimally. Assists in identifying and evaluating potential new technologies and frameworks
  • Adopts and enhances a vision and plan for application-level solution design and architecture for the platform. Works closely with Technology Area architects in implementing application solutions and contributing to architectural designs and decisions


We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. 
But back to some of the skills –

So, why join us?


We’re reinventing the way we do banking, and our community of collaborative, innovative thinkers who create human-centred solutions are helping us get there. We’re responding faster to changing customer requirements, focusing on the things that matter. 

We’ll also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. 


A happy workplace is a thriving one, and some of the perks you’ll get from being ServiceNow Engineer at ANZ are:


  • Lifestyle leave - top up your annual leave with up to four weeks of additional purchased leave or take a longer period of unpaid time off
  • Great discounts on our financial products, and an annual Superannuation top up payment of $500 for all female employees to address the Superannuation gender gap
  • Competitive parental leave policies for both mums and dads, with a lump sum childcare contribution when you return to work


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


Interested in joining us?


Click Apply Now, or visit to find out more or view other opportunities.



Please Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

Job Posting End Date

07/10/2022image, 11.59pm, (Melbourne Australia)

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