About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As the Care for Customer (C4C) Team Leader, you will lead a high-performing team of approximately 12 FTE, driving customer engagement, business growth and sales excellence across the portfolio. You will be responsible for creating a performance focused culture that delivers outstanding customer outcomes while achieving commercial objectives. 

The C4C team plays a critical role in deepening customer relationships through proactive engagement and comprehensive reviews of customers' business and banking needs. You will lead a team responsible for opening business accounts for new-to-bank and existing customers via our leads program, supporting their evolving banking and transactional requirements. By identifying opportunities to strengthen partnerships and position ANZ as the customer's primary banking provider, supporting both customer success and sustainable business growth. Through the timely management of customer requests and sales leads, the team will deliver exceptional service, operate effectively in a fast-paced, high-volume environment, and contribute to sustainable business growth. 

You will coach and develop your team to uncover cross-sell opportunities, increase customer adoption of ANZ's business and digital solutions, and build long-term customer advocacy. Through strong leadership, performance management and continuous capability uplift, you will ensure high-quality customer interactions, adherence to risk and compliance requirements and consistent achievement of business outcomes. As a people leader, you will foster a culture of accountability, engagement and continuous improvement while contributing to the broader Commercial Banking strategy and helping ANZ win more of our customers' business. 

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Secondment/Fixed Term
Role Location: 839 Collins Street, Docklands VIC 3008
Work Hours: Full-time

What will your day look like?

This role is responsible for: 

• Lead, mentor and develop the team to achieve performance targets, deliver exceptional customer service outcomes, and maintain sustainable capacity levels to meet business demand. 

• Conduct A-Z reviews for customers requiring further support and ensure timely referrals to the appropriate ANZ departments. 

• Oversee and enable your teams’ efforts to have quality needs based conversation, provide insight and valuable recommendations to customers. 

• Empower the team to take ownership of customer issues, proactively resolve challenges, and continuously build their capability and expertise. Ensure the team has a strong solution and process knowledge base line. 

• Achieve sales, growth, and customer acquisition objectives while ensuring exceptional customer outcomes and adherence to ANZ policies, risk frameworks, and values. 

• Maintain compliance with required training and banker capabilities (e.g. Mandatory Learning, ACL, FSRA, AF On-boarding, and Introduction Credit Course) 

• Drive business process improvements and operational efficiencies that enhance team performance, customer experience, and business outcomes. 
• Drive effective teamwork and collaboration across all members of the team and coach individuals to be their best.
• Embrace “Our values” and foster a positive and engaging work environment to maintain high levels of team morale and productivity.

What will you bring?

To grow and be successful in this role, you will ideally bring the following 

• A passion for helping business owners succeed and achieving exceptional customer outcomes. 

• Proven experience leading, coaching and developing high-performing sales and service teams. 

• A strong track record of driving business growth and achieving financial targets. 

• Strong commercial acumen and the ability to identify and convert customer opportunities. 

• Excellent communication, stakeholder management, and relationship-building skills. 

• The ability to inspire accountability, manage competing priorities and lead through change. 

• Sound knowledge of banking products, customer service best practices, and risk management. 

• A growth mindset with a passion for continuous improvement and capability development. 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 122974 .
 

Job Posting End Date

23/09/2026, 11.59pm, (Melbourne Australia)