About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Markets Desktop Support Analyst plays a critical role in enabling the Global Markets business by delivering reliable, secure, and high‑availability end‑user technology across trading floors and Markets offices.

You will provide Level 2 desktop and trading floor support, working directly with traders, sales, risk, and operations teams in a fast‑paced, high‑pressure environment. The role focuses on maintaining stability, performance, and usability of Markets technology while partnering closely with the business to understand requirements and deliver effective solutions.

Role Type: Permanent 
Role Location: Sydney
Work Hours: Full Time

What will your day look like?

• Providing hands‑on support to Markets users on the trading floor and in office environments
• Diagnosing and resolving desktop, application, and connectivity issues in time‑critical situations
• Supporting trading room platforms, vendor applications, and market data services
• Performing daily health checks, monitoring, and routine housekeeping of trading floor systems
• Managing incidents, service requests, and escalations in line with ITIL practices
• Coordinating with infrastructure, engineering, and third‑party vendors to resolve complex issues
• Supporting desktop refreshes, application upgrades, and new technology rollouts
• Maintaining accurate documentation and contributing to knowledge articles
• Ensuring endpoint security, compliance, and audit requirements are met

What will you bring?

• Strong experience supporting Windows 11 and Microsoft 365 applications
• Solid knowledge of desktop and trading floor hardware, including PCs, laptops, blade workstations, peripherals, and multi‑monitor setups
• Experience supporting mobile phones (Android/Workpace ONE)
• Familiarity with endpoint management and deployment tools (e.g. Intune, SCCM or equivalent)
• Working knowledge of LAN/WAN and desktop‑level networking fundamentals
• Experience supporting Markets and trading applications such as Bloomberg, LSEG Workspace, and related front‑office tools
• Exposure to incident, problem, and change management processes (ITIL aligned)
• Strong communication and interpersonal skills, with the ability to work calmly under pressure
• Proven ability to prioritise, take ownership, and work effectively both independently and as part of a global team

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 113111 .
 

Job Posting End Date

16/04/2026 , 11.59pm, (Melbourne Australia)