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ServiceNow Engineer

ServiceNow Engineer

Req ID:  30350
Department:  ESM-Enterprise IT Service Mgmt (30440275)
Division:  Group Technology (T77000)
Job Family:  Engineering

About the role

Role location: Melbourne

Role Type: Permanent full-time

Team: ESM Platform Services


We are currently looking for a Service Now Engineer role to provide DevOps support for ANZ’s ServiceNow in the area of Certificate Lifecycle Management (CLM) which stores all of ANZ’s SSL Certificates and related applications, Application Services and servers or hosts relating to ANZ’s applications.


A large component of the role is to provide support for our Certificate Discovery module on Service Now for discovering SSL certificates from various applications, manage the certificate CMDB and certificate lifecycle activities. There are several integrations of external systems and reporting tools that interface with this module and this role will need to ensure the integrations are well supported as well.


What a typical day might look like

  • Enables continuous delivery practices to increase delivery speed
  • Works in collaborative teams to build innovative solutions
  • Utilises tools and practices to build, verify and deploy solutions in the most efficient ways, enhancing tech division capabilities
  • Implements a culture within the Tribe and the Chapter, encouraging best practices around reviews, quality, and documentation
  • Contributes to Engineering communities, meetups, and conferences to promote technology development culture and practices
  • Provide ongoing support for platforms as required
  • Creates estimates and continuously reviews demand within the individual Squads/teams
  • May create, understand and monitor application metrics


What will likely be in your toolkit?

  • ServiceNow Foundations certified highly desired
  • Deep experience in ServiceNow; Catalogue and Discovery   
  • Iterative delivery using Scrum, Kanban or SAFe and Jira
  • ServiceNow API; GlideRecord, GlideAggregrate, GlideAjax, GlideScopedEvaluator etc
  • Experience with RDBMS preferrable MS SQL
  • Configuring ServiceNow’s platform IntegrationHub, CMDB, Application Portfolio Management (APM), Software Asset Management (SAM Pro) and/or Hardware Asset Management (HAM)
  • Strong JavaScript development experience on the ServiceNow platform


About ANZ  

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're focused on seeing our people thrive just as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 30350


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