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Senior Payments Specialist Investigations Service Desk

Senior Payments Specialist Investigations Service Desk

Req ID:  30496
Department:  Investigations (Voice) (30360403)
Division:  Institutional (T45000)
Job Family:  Banking / Core (default)
Location:  Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.


This Senior Payments Specialist Investigations Service Desk will support the real time management of incoming and outgoing calls through Asia Vostro Service Desk and Cross Boarder / Domestic investigations. 


Other roles & responsibilities include but are not limited to:

  • Provide oversight and management of risk within expressed risk tolerances aligned to strategic, business and financial objectives.
  • Provide quality service to internal and external customers alike ensuring interactions are in a professional manner. Contact with customers by phone. Telephone etiquette and templates adhered to.
  • Assist in the implementation of ANZ Process frameworks and plans. Identify and recommend changes to Operational processes in line with strategic direction.
  • Lead by example by displaying and encouraging behaviours essential to the delivery of a strong risk culture.
  • Ensure that all incidents raised are logged in the appropriate systems within required timeframes and mitigation action taken.


Role Location: 75 Dorcas Street, South Melbourne VIC 3205

Role Type: Permanent, Full-Time


AEDT: 12:00 Noon till 09:00PM

AEST: 11:AM till 08:00PM 

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

  • The role is required to speak fluent Mandarin and Cantonese to support Asia Vostro Clients.
  • Requires sound payment processing knowledge, sanctions / AML understanding and strong customer interaction skills. 
  • Attention to detail and a desire for process improvement are also key attributes. 
  • This role requires to communicate with ANZ Customers by phone.


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.


As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.  We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.


But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.


We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.


You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit

Job Posting End Date

01/02/2023image, 11.59pm, (Melbourne Australia)

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