About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role is primarily responsible for mainly for NPP, cross border, domestic payments investigation and reconciliation while ensuring that regulatory and bank requirements are met. The individual has to deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs). The position is required to asssit the Payments Specialist with escalation and support investigation and reconciliation in relation to Inward Remittance, Outward Remittance, Nostro breaks and NPP. Close lliaison with peers group and stakeholders to reduce unreconciled / unidentified items; strictly follow the agreed reporting procedures on those exceptions.

Role Type: 9 Months Secondment 
Role Location: 839 Collins Street, Melbourne Victoria 3008
Work Hours: Full-Time (40 Hours/Week)

What will your day look like?

• Financial: Support management and business decisions relevant to cost 

• Customer: Provide a high level of customer service to the internal and external customers, ensuring satisfaction. 

  Provide accurate and up to date information on all enquiries

  Provide any written concerns from customers to manager  - escalation of stakeholders' concerns appropriately

  Ensure all customer correspondence is clear and concise    

• Process : Consistently meet targets in terms of quality and accuracy to ensure that requests/transactions are actioned within SLAs 

  Good knowledge of systems and application

  Investigate & reconcile Group Services Australia payments

  Accountability for Risk and Compliance

  Take initiative to identify potential process or services improvements, and present to senior leadership with the solutions and the benefits  

  Experience on SWIFT (ISO 150522 / 20022) and payments platform

• People: Develop good working relationships with all stakeholders

  Be a leader , proactively participate in meetings and take active part in team activities 

• Risk/ Complience/ Behaviour : Adhere to risk and compliance framework

  Complete all RAF courses on time

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Banking experience in reconciliation & investigations in relation to Domestic ( NPP) & Cross Border Payments, RTGS, PEGA PRS Workflow and TLM is required. Experience in handling SWIFT enquiries and non value messages, payment modes and AUD clearing services preferred.
• Good Communication skills and AOM knowledge is preferred to support TL/Manager with AOM variance/ Load meetings
• Computer knowledge and skills, and familiarity with applications, MS Office suite
• Ability to work under pressure and meet cut-offs and good managerial skills to lead team members effectively to achieve the corporate goal     
• Customer Focus
• Flexibility and adapabilty

So why join us? (AU)

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 123251 .
 

Job Posting End Date

17/09/2026, 11.59pm, (Melbourne Australia)