About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As Senior Manager, Process & Controls Monitoring in Group Operations, you will play a critical role in strengthening our control environment by leading data-driven control monitoring and assurance activities across the business.

You'll drive the evolution of our approach to control environment oversight by improving the quality of process and control assessment insights, expanding monitoring coverage, and leveraging analytics, automation and emerging technologies to deliver deeper, actionable insights. Working closely with business leaders, risk specialists and control owners, you'll identify opportunities to strengthen control environments, manage risk more effectively and embed sustainable improvements.

This is an exciting opportunity for an experienced risk, controls or assurance professional who enjoys combining analytical thinking, stakeholder influence and continuous improvement to deliver meaningful risk outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: permanent full time
Role Location: Melbourne or Brisbane 

What will your day look like?

As a Senior Manager, Process & Controls Monitoring in Group Operations, you will:

• Lead independent, data-led assessments of business processes and controls to evaluate design effectiveness, operational performance and compliance with risk and regulatory requirements.
• Use data, analytics and automation to identify trends, emerging risks, control environment weaknesses and opportunities to enhance business outcome delivery
• Translate data into clear, actionable insights, influencing stakeholders to prioritise rectification and activities and implement sustainable process and control environment improvements.
• Partner with business leaders, control owners, risk specialists and assurance teams to strengthen risk capability, improve control effectiveness by business owners and foster a strong risk culture.
• Drive continuous improvement in testing methodologies, governance practices, reporting and assurance frameworks to increase efficiency, consistency and scalability.
• Manage a portfolio of controls monitoring activities while coaching team members, maintaining quality standards and ensuring delivery against agreed objectives and timeframes.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:  

• Demonstrated experience in control testing, assurance, audit, compliance or non-financial risk management within a complex and highly regulated environment.
• Strong knowledge of control design and operating effectiveness assessment, non-financial risk frameworks, governance requirements and regulatory obligations.
• Advanced analytical capability, including experience using data analytics, reporting tools, automation or AI-enabled solutions to improve insights generation focussed on business outcomes.
• Exceptional stakeholder engagement and communication skills, with the ability to translate technical findings into practical recommendations and influence senior leaders.
• Proven ability to identify root causes, evaluate risk impacts, manage competing priorities and deliver high-quality outcomes in a fast-paced environment.
• A continuous improvement mindset and demonstrable experience in driving improved customer and business outcomes, specifically through process optimisation, strengthening control environments and embedding sustainable risk management practices.
• Tertiary qualifications in business, risk, finance, technology, data or a related discipline will be highly regarded, along with relevant professional certifications in risk management, internal audit, compliance or assurance.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 119307.
 

Job Posting End Date

12/07/2026, 11.59pm, (Melbourne Australia)