About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role provides independent second line oversight of operational risk across the Group Operations Complaints and Collections functions, including Project Fortify, PACT and ASIC matters. It reviews and challenges material risks, risk assessments, control design and effectiveness, and the embeddedness of risk frameworks across end-to-end value chains, processes, systems and data.

As the Senior Manager Operations Risk, Group Operations you will lead assurance and closure validation for key projects, provide clear risk insight to senior leaders and governance forums, and escalate material control gaps to strengthen risk-informed decision-making. Operating with a high degree of autonomy and judgement, you will partner constructively with the first line while maintaining independent challenge and accountability.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne or Brisbane
Work Hours: Full time
 

What will your day look like?

As the Senior Manager Operations Risk, Group Operations, you will:

•    Lead second line oversight for Retail Operations, Complaints and Collections.
•    Independently challenge material risks, risk assessments and control effectiveness across end-to-end value chains.
•    Assess framework embeddedness, first line risk management and alignment with risk appetite and tolerance.
•    Prioritise material and emerging risks, systemic themes and control weaknesses.
•    Escalate material control gaps and ineffective risk treatment.
•    Oversee and challenge material issues and incidents, ensuring timely escalation.
•    Assess root causes and whether remediation sustainably reduces residual risk.
•    Monitor remediation delivery and escalate where outcomes are at risk.
•    Determine closure readiness and residual risk; escalate where evidence is insufficient.
•    Identify systemic control weaknesses and root causes arising from validation.
•    Provide independent risk advice and an enterprise Voice of Risk to senior leaders and governance forums.
•    Assure committee papers and executive reporting accurately present key risks and decisions.
•    Advise on risk acceptance, delegated authority and alignment with appetite and tolerance.
•    Challenge risk appetite statements, key risk indicators and control metrics.
•    Build team capability, performance and succession through coaching and quality review.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•    Strong understanding of non financial risk frameworks, operational risk and regulatory expectations.
•    Ability to interpret complex risk information and apply sound judgement in ambiguous or fast moving environments.
•    Highly developed ability to provide constructive challenge and commercially grounded advisory leadership, influencing decisions and strengthening risk outcomes at senior levels.
•    Deep understanding of the Retail banking environment in the designated Retail value chain activities.
•    Critical thinking and decision making, including evaluation of evidence, trade offs and impacts to support risk informed outcomes.
•    Influencing and executive communication, with the confidence to challenge at senior governance forums without defaulting to specialists.
•    Systems thinking, with the ability to connect risks and dependencies across initiatives, portfolios and value chains.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 123885.
 

Job Posting End Date

01/10/2026, 11.59pm, (Melbourne Australia)