About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Reporting to the Regional COO, the Senior Lead Operations provides business management, operational coordination and performance support across the regional Institutional Operations footprint.

There is significant variety in the breadth and depth required on reporting, review and involvement in many day to day and future focused deliverables to make sure the Regional COO always knows what's happening, what's at risk, what's due, and what's falling behind. 

• With often high volume and at pace demand this role will be required to translate and deliver regional activity into a coherent management cadence for the Regional COO.

• Working closely with Country COOs, the Head of Operational Excellence function, Customer Delivery Teams and key enterprise partners, the role supports the delivery of customer, regulatory, risk, people and strategic outcomes by maintaining visibility of priorities, performance, actions, commitments and emerging issues across the region.

• The role enables effective decision-making, governance and execution by ensuring regional activities are coordinated, measurable and aligned to Institutional Operations priorities. 

Role Type: Permanent
Role Location: Melbourne
Work Hours:40 Hours

What will your day look like?

Regional Performance and Business Management

• Provide ongoing visibility of regional performance, priorities, commitments and key result areas, ensuring the Regional COO has timely and accurate management information.

• Track delivery of regional actions, commitments and executive priorities, coordinating follow-up activities and escalating emerging risks or delays where required.

• Support regional governance rhythms, reporting processes and management forums, ensuring actions, decisions and outcomes are clearly documented and monitored.

• Develop executive-quality reporting, presentations and insights that support informed decision-making and effective regional oversight.

Country Coordination and Stakeholder Engagement 

• Act as a central coordination point across Country COOs, supporting consistent communication, information sharing and execution of regional priorities. 

• Maintain visibility of country activities, customer outcomes, operational issues and regulatory developments requiring regional attention.

• Coordinate responses to information requests, business reviews, leadership forums and executive reporting requirements.

• Support collaboration between Country COOs, Customer Delivery, Risk, Compliance and Enterprise stakeholders.

Change, Governance and Execution Support

 • Partner with the Senior Manager Performance & Change Governance to track regional performance outcomes, change activities and strategic commitments.

• Support implementation and monitoring of regional change initiatives, ensuring actions, milestones and dependencies remain visible and well-coordinated.

• Maintain oversight of regional governance actions arising from audits, regulatory reviews, risk activities and leadership forums.

• Provide support for priority projects and initiatives sponsored by the Regional COO.

Regional Insight and Continuous Improvement 

• Consolidate customer, employee, risk and operational insights from across the region to identify emerging themes and opportunities.

• Highlight trends, issues and improvement opportunities requiring leadership focus or intervention.

• Support identification and sharing of leading practices across countries to improve customer and operational outcomes.

• Contribute to continuous improvement of regional reporting, governance and management disciplines.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

‘Must have’ knowledge, skills and experiences

• Experience coordinating activities across multiple stakeholders, teams and geographies within a matrix environment. 

• Strong analytical and problem-solving skills, with attention to detail and ability to manage competing priorities.

• Exceptional written and verbal communication skills, including development of executive presentations, briefing materials and management reporting.

• Strong stakeholder management and influencing capability, with the ability to build trusted working relationships across functions and leadership levels.

• Experience supporting performance, governance, change or operational management processes. 

‘Good to have’ knowledge, skills and experiences 

• Understanding of Institutional Banking products, customers, operational delivery models and business economics.

• Experience working across country, product, GCC and enterprise delivery teams.

• Business Management & Operational Coordination

Ability to coordinate multiple priorities, governance activities and stakeholder deliverables to support effective execution across complex operational environments.

• Performance Insight & Reporting

Produces high-quality executive reporting, presentations and briefing materials to support informed decision making and leadership engagement.

• Collaboration Across Organisational Boundaries

Works effectively across countries, functions and delivery teams to connect information, resolve issues and improve outcomes.

• Continuous Improvement

Identifies opportunities to enhance governance, reporting, operational effectiveness and ways of working across the regional footprint. 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 127957 .
 

Job Posting End Date

26/11/2026, 11:59pm