About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

We are part of Product & Specialist Sales within Business & Private Bank, delivering on ANZ’s 2030 strategy by transitioning all customers onto our award‑winning digital platform. Our work builds on the foundations of the ANZ Plus app, bringing together the best of ANZ’s digital experiences into one seamless, intuitive app.

At Business & Private Bank, our goal is to be the best bank for small to medium Australian businesses looking to start, run, grow or transition, and the leading bank for high‑net‑worth Australians. We’re committed to creating simple, secure and intuitive digital experiences that make it easier for businesses and high‑net‑worth customers to achieve their goals, continually improving our design, identity and security foundations to deliver experiences they can trust.

About the Role

Reporting to the BA Practice Lead, you will play a pivotal role in shaping Business & Private Banks future digital experience. You’ll be at the centre of the Single Customer Front End (SCFE) program, a strategic initiative designed to deliver a unified, seamless digital experience for customers across multiple channels. Working within dynamic, cross-skilled Agile squads, you’ll help deliver solutions that transform how ANZ engages with its customers.

In this role, you’ll act as the critical link between business and technology—translating ideas into actionable outcomes. You’ll collaborate with a diverse mix of stakeholders, applying exceptional communication and stakeholder management skills to build strong relationships and drive success. Your experience in both Agile and Waterfall environments will help you navigate a range of deliverables with confidence.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent (12 Month Secondment)
Role Location: Melbourne or Brisbane
Work Hours: Full Time (40 Hours/ Weekly)

What will your day look like?

• Translate strategic business needs into clear, actionable requirements by applying strong analytical thinking, commercial acumen, and customer-centric insight to support solution design and delivery.
• Support end-to-end delivery while embedding governance, risk awareness, and operational controls into business analysis practices.

• Build trusted relationships with stakeholders and delivery teams, using effective communication, active listening, and influence to ensure alignment, shared understanding, and successful outcomes.

• Document business processes, rules, requirements, benefits, dependencies, and risks for SCFE-related initiatives.
• Work closely with Product Owners, actively participate in backlog grooming, options analysis, and benefits realisation.
• Produce high-quality detailed business requirements, epics, and user stories; liaise with Agile Delivery Leads to ensure end-to-end delivery by technical teams.
• Collaborate with squads and other business areas to define and document success metrics and acceptance criteria for functional, non-functional, technical, and integration requirements.
• Lead refinement and story elaboration sessions; actively participate in Agile ceremonies and run walkthroughs as needed.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 5+ years’ experience as a Business Analyst supporting organisation-wide or end-to-end technology and business projects.
• Experience in digital delivery programs, ideally involving customer-facing platforms or single customer view initiatives.
• Strong knowledge of tools such as Atlassian Jira & Confluence, Office 365, and process modelling tools (Visio, draw.io).
• Tertiary degree in Computer Science, Information Systems, or related field.
• Ability to thrive in a fast-paced, Agile environment and influence outcomes across complex stakeholder groups.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

10/07/2026, 11.59pm, (Melbourne Australia)