About Us

At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.

About the Role

At ANZ Plus, our Business Analysts are called Journey Experts.

As a Journey Expert within the "Broker" value stream, you’ll join a small, lean team that focuses on the experience of mortgage brokers and their customers.

You’ll be an expert in all things involved in the broker proposition including the modern technology needed to support. You will play an instrumental role in how requirements are defined, implemented & utilised assisting to drive continuous delivery of an enhanced broker experience.

The team is positive & inspiring and nurtures a supportive culture that attracts high performers. 

Role Type: Permanent
Role Location: Docklands, Melbourne
Work Hours: Full time

What could your day look like?

Your focus will be on supporting the Product Owner to shape the finer details of the new broker proposition. The objective is to enhance how brokers interact with ANZ and get the best and most suitable home lending product for their customers. This includes workflows with distribution partners including Mortgage Aggregators and the Lodgement systems they use to submit applications. We are seeking to make that experience as effective and efficient as it can be. 

• Deliver projects to uplift or enable new capability
• Integrate with other platforms
• Identify and implement process optimisation to improve the broker experience
• Unpack requirements that arise in face to face & virtual workshops with stakeholders, documenting and managing initiatives from requirements to implementation
• Gather feedback from and manage changes with our brokers to drive continuous improvement and shared understanding
• Collaborate with and support Engineers, Architects and Experience Designers to help them build beautiful, user centric solutions
• Ensure solutions are elegant in their simplicity - this includes ensuring alignment with other squads on end-to-end journeys
• Working with change managers, production support team and stakeholders to communicate and embed change to nurture success.

What's in your toolkit?

Business Analysis, Product Management, Business Process Architecture skills will set you up for success in this role, coupled with any broker and/or digital transformation experience to really understand and empathise with what we’re trying to achieve. 

• Experience working in or across the E2E home loan journey
• Experience with Mortgage Aggregators and Lodgement systems
• Experience as a Mortgage Broker considered highly advantageous
• Elicitation techniques, gather requirements, write user stories, define acceptance criteria, slice, shape and refine the backlog
• You love the people aspect of BA work, are curious and thirsty for knowledge, you love ideating solutions, weighing options and testing assumptions
• Ability to understand, design, document and refine complex systems and processes
• Complex problem-solving skills - ability to frame a problem and break it down to component parts
• Contribute to and participate in agile ceremonies such as ideation sessions, refinement, showcases, retrospectives
• Practical experience working in Agile/Scrum delivery -- we’re building out this proposition as we go so expect change and ambiguity so expect to wear different hats!
• Experience with System Analysis type work considered highly advantageous.

We’re looking for someone who is resilient, flexible and always puts the customer first. A person who understands that collaboration is an important pillar in our culture and typically a key trait for personal success.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 75296.

Job Posting End Date

13/09/2024 , 11.59pm, (Melbourne Australia)