About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Srum Master, you will lead three agile delivery squads responsibile for designing and implementing AI-powered solution as part of our Complaints Uplift Program.

You will play a key role in enabling the squads to deliver innovative solutions effieciently and iteratively - supporting agile principles and practices, removing blokcer, fostering continuous improvement, and ensuring alignment with strategic goals. You will engage with key project stakeholders in Customer Resolution, Data Portfolio, ANZ Plus, Assurance as well as key support in Risk, Technology and Operations to align and manage interdependencies to ensure consistent delivery of outcomes.

Banking is changing and we're changing with it, giving our people great oppotunities to try new things, learn and grow. Whatever your role at ANZ< you'll be building your future, while helping to buidl ours.

Role Type: 12 Month Fixed Term

Role Location: 833 Collins Street, Docklands VIC

Role Schedule: Full Time, Hybrid

What will your day look like?

As a Scrum Master, you are accountable for: 

• Developing squads to be "high performing" by promoting and supporting NWOW and Agile values, principles and practices.
• Appropriate planning and progress tracking of delivery commitments.
• Helping squads to deliver by resolving issues or blockers and removing impediments.
• Support and coach the squads on agile practices with a focus on iterative value delivery
• Tracking delivery progress using agile tools and providing clear, transparent reporting to program leadership
• Championing early feedback loops and collaborative solutioning with product owners, business SMEs, data and AI teams, and technology stakeholders
• Ensuring delivery aligns with regulatory, risk, and data governance standards, particularly in the complaints domain
• Create a culture of continuous improvement and value delivery
• Run regular squad health checks and update results on confluence for squad and tribe views.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience as a Scrum Master in complex, cross-functional programs
• Demonstrated ability to manage or coach multiple delivery squads concurrently
• Extensive experience working in an agile environment, at scale.
• Mastery in agile management tools especially Confluence and JIRA
• Strong written and verbal communication skills to engage technical and non-technical stakeholders
• Demonstrated competency to deliver business outcomes
• Strong knowledge and understanding of business needs, data and AI concepts and technology domain.
• Ability to understand and resolve complex interdependencies.
• Ability to develop and agree value for change initiatives and track value through execution
• Demonstrate ANZ values and build customer focused culture, adapting own behaviour to changing demands, fostering collaboration across teams / business units.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 95456 .
 

Job Posting End Date

28/05/2025 , 11.59pm, (Melbourne Australia)