Scheme Manager

Req ID: 118479

Department: AR Deposits & Payments Product Management

Division: Australia Retail

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

We are looking for a detail-oriented Scheme Manager to manage ANZ’s obligations across card schemes including Visa, Mastercard, eftpos and UPI. This role is responsible for the end-to-end management of scheme releases, scheme mandates, and compliance activities, ensuring ANZ meets its regulatory and scheme obligations across issuing and acquiring businesses. You will act as a central point of coordination across technology, product, operations and external scheme partners, translating scheme requirements into actionable outcomes and ensuring delivery to a high standard. This is a critical role in ensuring ANZ maintains compliance while supporting business growth, managing risks, and enabling new scheme-driven capabilities.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne
Work Hours: Full Time (40 Hours/Weekly)

What will your day look like?

You will:

Lead the analysis, impact assessment, and delivery of scheme releases (e.g. April/October releases), ensuring business and technology readiness
Review scheme bulletins and articles, interpret requirements, and translate them into actionable impacts across ANZ systems and processes
Coordinate delivery across multiple systems (e.g. authorisation, clearing, fraud, disputes, acquiring platforms) ensuring alignment and quality outcomes
Manage scheme compliance obligations, including tracking deliverables, risks, and progress against timelines
Own and manage scheme audits (e.g. AusPayNet, eftpos) and associated remediation activities
Respond to internal and external scheme-related queries, providing clear and accurate guidance
Engage with Visa, Mastercard, eftpos and other scheme partners to clarify requirements and manage relationships
Provide regular reporting and updates to stakeholders, including risks, issues, and delivery progress
Identify process gaps and drive continuous improvement in scheme management practices

What will you bring?

To grow and be successful in this role, you will ideally bring:

A profound know-how of the payments industry, scheme compliance knowledge or previous scheme management experience

Solid understanding of card schemes (Visa, Mastercard, eftpos) and regulatory obligations
Experience in card payment systems (e.g. authorisation, clearing, disputes, fraud)
Background in project delivery or change management within complex environments

Comprehensive understanding of a range of problem-solving techniques with an ability to multi-task and be highly adaptable to change and ambiguity.

Risk awareness and ability to identify, assess, and mitigate compliance and operational risks

Excellent stakeholder management skills, with strong influencing and relationship building ability to ensure business and customer impacts have been fully considered.

Strong communication skills with the ability to simplify complex requirements for diverse audiences

Preferred Experience (Good to have)

Experience with scheme releases lifecycle and audit frameworks
Exposure to issuer and/or acquiring environments
Experience managing scheme waivers, exemptions, or compliance reporting

You’re not expected to have 100% of these skills. At ANZ growth mindset is at the heart of our culture, so if you have most of these skills, we’d love to hear back from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 118479 .

Job Posting End Date

13/07/2026, 11.59pm, (Melbourne Australia)