About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role supports the Remediation Lead to deliver Financial Planning remediation projects within Australia Commercial Division.

The role will also have oversight of application of remediation principles, be responsible for reviewing customer communication and collateral, and have oversight of advice remediation cases to determine refund amount and consistency across cohorts.

Location: National

Role type: Contract role until the end of March 2026, Multiple positions available

What will your day look like?

This role is accountable for Supporting the Remediation Lead to:

• Ensure that milestones and commitments are met in line with remediation principles, agreed timelines and objectives.
• Liaise directly with key stakeholders to drive forward to remediation and ensure milestones are met that meet the Australia Commercial business objectives and have the right customer outcomes.
• Providing training and support for financial advice related remediations to ensure  a customer focused approach that is conducted fairly, honestly, and efficiently, ensuring adherence with governance requirements and in line with the Remediation and Governance Framework.
• Supports monitoring and addressing customer remediation initiatives aligning with agreed upon timeframe, provisions, and framework.
• Engaging with Assurance teams, Operational Risk and Compliance teams and Audit in relation to Remediation, Compliance and Governance

What will you bring?

• Advice: ASIC RG 146 compliant
• Communication: The ability to convey and comprehend information effectively in both spoken and written formats.
• Influencing: The ability to gain the commitment of others through a range of techniques
• Governance: Providing governance expertise to support the effective operation of a team, function, project or entity. This includes developing and implementing governance frameworks (including rules, relationships, systems and processes) to assist with the proper exercise and control of authority.
• Critical thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge.
• Risk and issue management: The ability to identify and assess risks, determine the corrective action required to control or eliminate the risks and effectively manage issues that arise.
• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, and we actively encourage people to try new things. So, if this role interests you and you feel you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 95175 .
 

Job Posting End Date

29/05/2025 , 11.59pm, (Melbourne Australia)