About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role is critical to uplift the Commercial High Impact Processes (HIPs) in line with HIPs Maturity Framework and Group Process Management Policy and Standard, and NFR Objectives. This role will also identify and support opportunities to improve the Operational Performance of HIPs to uplift customer and user experience.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12months fixed term/secondment opportunity
Role Location: 833 Collins Street, Docklands, VIC 3008,
Work Hours: Standard Hours

What will your day look like?

As the Process Engineer – High Impact Process, you will be working in a cross-functional team supporting the HIP maturity uplift for Commercial Division. Key accountabilities are: 

• Review E2E Signavio Commercial HIP processes to identify uplift requirements to meet HIP Maturity & Group Process Management Policy & Standards
• Remediate HIP processes as per requirements 
• Support Assurance, Data and other key stakeholders to review, update and potentially optimise processes to support NFR objectives
• Complete process identification and modelling for Collateral, Guarantee and Customer Data Management to support the establishment of these HIPs
• Support operational performance deep dives & improvement to uplift customer and user experience
• Provide implementation support for CPS230/NFR programs for process related matters
   

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in applying E2E process architecture to identify potential gaps in business processes
• Risk and issue management: The ability to identify and assess risks, determine the corrective action required to control or eliminate the risks and effectively manage issues that arise.

• Controls design: The ability to specify and designing controls (e.g., a process, device or practice) to prevent, detect or remediate identified risks.

• Proven track record in applying Lean and data-driven approach to identify and implement process improvements and drive tangible customer/business outcomes
• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment
• Ability to communicate effectively and simplify complex messages to stakeholders
• Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge
• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94492 .
 

Job Posting End Date

19/05/2025 , 11.59pm, (Melbourne Australia)