About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As a Payments Specialist, you will be accountable for direct sales of new-to-bank and existing Business & Private Banking customers. You will be accountable for achieving targets of revenue, profitability and effective oversight of delivery, designing customer pitch solutions, completing customer needs analysis to determine appropriate pricing to win and retain clients while protecting bank profitability.
You will also be responsible for developing and fostering strong collaborative relationships with internal stakeholders in Business & Private Banking, providing guidance on the Transaction Banking product suite and procedures ensuring a professional, high quality service to ANZ's internal and external customers, delivering a superior customer experience while ensuring opportunities for revenue growth are maximized, marketing and design capability, customer process mapping, project management, analytical and process improvement capability. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 2x vacancies - permanent and 11 months fixed term 
Role Location: Melbourne VIC
Work Hours: Full time role (40 hours per week)

What will your day look like?

As a Payments Specialist, you will:

• Helping to drive profitable, sustainable growth of the Transaction Banking products within the Business & Private Banking segment
• Deliver revenue realisations from deals won through product penetration outcomes through:
  • Tailored solution design addressing client needs
  • Developing industry pricing approaches
  • Develop industry strategies and targeting collateral
• Undertake all sales related enquiries for customers, focussed on being proactive in managing their issues and taking complete ownership of the referral through to completion
• Provides a high level of responsiveness to customer requests by satisfying enquiries accurately the first time around. Identify and effectively communicate opportunities to enhance customer efficiency
• Increase quality of customer engagement and Transaction Banking brand in market
• Provide the team with the necessary tools to strengthen and deepen value of customer relationships by educating customers with key insights on how they can use supplier finance, accelerate receivables or managing inventories better
• Design and implement digital customer collateral
• Protect the Bank by adhering to the highest risk management standards, including all personal role and organisational compliance obligations met and maintained e.g. Products and Regulatory Compliance, Transaction Banking operating principles and annual leave
• Manage your business and customer by adhering to the required sales disciplines and management/ application of all tools and resources
• Design, customise and refine internal processes to maximise results
• Support Business & Private Banking segment to increase share of market and share of wallet
• Raise Transaction Banking brand and profile through collaboration and customer engagement. Active engagement with stakeholders (Business & Private Banking frontline staff) and enablers (Product, Client Delivery & Operations)
• Be accountable for development of staff - formulate and agree plan and tracked regularly. Continually develop own capabilities in line with business requirements
• Active participant who contributes and encourages a high performing team environment. Foster collaboration and accountability to share best practice within team
• Compliance to ANZ and branch policies and procedures
• Alignment and adherence with ANZ policies, processes and standards and with external regulatory requirements
• Identify risk and security issues within processes and determine remediation plans

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong customer focus
• Sound knowledge of Transaction Banking products and working capital process
• Excellent relationship management skills.
• Strong sales acumen
• Strong focus on delivering results through collaboration
• Data Analysis and extraction skills
• Excellent written communication skills with strong attention to detail

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121657 .
 

Job Posting End Date

02/09/2026, 11.59pm, (Melbourne Australia)