About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Operational Excellence Manager exists to ensure the Office of the CIO operates with strong discipline, consistency and reliability across governance, decision making forums and priority execution.

As an Operational Excellence Manager in the Office of the CIO, you will play a key role in establishing and maintaining the operational rhythms, governance processes and coordination mechanisms that enable the CIO and Leadership Team to focus on outcomes, manage risk, and deliver commitments to the CEO, ExCo and Board.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full-Time

What will your day look like?

• Establishing and running the core operating rhythm of the Office of the CIO, including leadership forum cadences, forward agendas, decision tracking and follow through.
• Owning the end to end coordination and governance of CIO ExCo, CEO and Board papers, including timelines, quality control and readiness assurance.
• Maintaining an integrated view of CIO priorities, commitments and dependencies, ensuring risks, delays and issues are identified early and actively managed.
• Enforcing consistent standards for executive materials, governance processes and forum preparation across the CIO portfolio.
• Acting as a central coordination point between the CIO, Leadership Team and key enterprise forums to ensure clarity of ownership, accountability and outcomes.
• Driving continuous improvement in operational processes, ways of working and governance practices within the Office of the CIO.

What will you bring?

• Demonstrated experience operating in or alongside senior executive offices, with exposure to Executive Leadership Team, or Executive Committee level governance. (Board level desirable).  
• Strong operational, coordination and planning capability, with the ability to manage multiple workstreams, deadlines and stakeholders concurrently. 
• Proven ability to establish and enforce operational discipline, standards and governance in complex, matrixed environments. 
• High quality written and verbal communication skills, including confidence working with senior leaders. 
• Strong judgement, resilience and the ability to proactively manage issues, risks and competing priorities.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 115174 .
 

Job Posting End Date

18/05/2026 , 11.59pm, (Melbourne Australia)