About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

ANZ established ANZ Worldline (ANZWL/joint venture) with specialist global payments services provider, Worldline, to materially enhance the Merchant customer proposition and market competitiveness.  

The Merchant Partnerships Senior Manager plays a critical role in ensuring the success ANZWL. The role is the key relationship owner between ANZ and ANZWL with the purpose to work with stakeholders from both organisations to drive effectiveness and operational excellence.  This includes oversight of the effective delivery of ANZ Worldline’s commitments to ANZ, together with engagement between Institutional and Commercial business segments to ensure alignment and the success of customers with shared interest.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 Month Fixed Term
Role Location: 833 Collins Street, Docklands VIC 3008
Role Schedule: Full-Time, 40 hrs/week

What will your day look like?

The Merchant Partnership Senior Manager plays a pivotal role in driving the success of the ANZ Worldline joint venture and holds the following key responsibilities:

• Act as the relationship owner and main interface between ANZ and ANZ Worldline for various initiatives, both tactical and strategic

• Work closely with Commercial and Institutional executives and teams in frontline distribution to help drive sales referrals and work with ANZ Worldline on solutions to improve customer and banker experiences

• Work with ANZ and ANZ Worldline stakeholders to establish and maintain the operating model (policies, processes, service standards, performance dashboards, measures of success etc.) that relate to the design, management and delivery of merchant acquiring solutions

• The current focus on migrating Institutional customers to the ANZ Worldline platform requires this role to work specifically with stakeholders and ANZ Worldline to proactively ensure a smooth and positive migration experience

• Monitor and report on the progress and success of the partnership that relate to the referrals, sales and retention of merchant customers with ANZ, including oversight of the daily operational items such as customer escalations, platform outages, etc.

• Establish, track and review standards of practice identified in all activities managed by the JV ensuring the standards of practice meet ANZ’s requirements.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong relationship management skills with the ability to collaborate, bring people together towards a shared outcome.

• Ability to negotiate and influence across a broad range of stakeholders, both internal and external, to drive key outcomes

• Demonstrated change management skills and experience that ensure processes and practices are effectively introduced and maintained 

• Demonstrated experience in managing difficult and/or complex organisational issues that require robust solutions.

• Proactive and takes initiative with attention to detail and strong organisational and time management skills.

• Advanced written and verbal communication skills for effective stakeholder engagement and collaboration.

• Demonstrate change management skills and project management to ensure processes and practices are effectively.

• Strong strategic thinking combined with a focus on execution and delivering results.

• A solution-oriented mindset, coupled with a sense of urgency to deliver work efficiently.

• Ability to work autonomously, finding success in ambiguity.

• An understanding of the merchant acquiring and payments businesses, as well as ANZ’s Institutional business is desirable

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94623 .
 

Job Posting End Date

14/05/2025 , 11.59pm, (Melbourne Australia)