About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role sits within Australia Retail (AR) Division and supports the management of non-financial regulatory risk through operational, governance and co-ordination support for the division. This role provides regulatory business and change impact assessments, delivers actionable insights for regulatory engagement with a lens of the end-to-end customer journey, control journey and any impact to the aggregated risk profile is well governed, transparent and aligned to enterprise standards and regulatory expectation. 

This role acts as a co-ordination point to ensure the business is responsive to regulatory engagement matters, synthesizes critical and emerging regulatory risks and delivers actionable insights.

Role Type: Permanent
Role Location: Melbourne or Sydney
Work Hours: Full-Time

What will your day look like?

• Manage the effective triage and co-ordination of regulatory engagement across divisional processes, products, and customer journeys.    
• Manage cross divisional engagement (where appropriate) ensuring adherence to enterprise management standards.  
• Interpretation and practical application of Group Risk policies, standards, and regulatory obligations within the division translating Regulatory Engagement matters and compliance requirements into business language and articulating the value to the business.     
• Integrate regulatory risk requirements into business processes, with a focus on logical, practical, sequential and efficient practices that benefit the customer experience.     
• Support the delivery of risk strategy and governance initiatives, balancing the business, customer and regulatory requirements to deliver sound business growth and make things simpler for the business.  
• Prepare and contribute risk insights, analysis, and reporting to support divisional governance and decision-making.    
• Escalate material risk issues, control failures, or non-compliance matters to the Senior Manager, Strategic Risk & Regulatory Programs in line with escalation protocols.   
• Act as a trusted Line 1 risk partner to business stakeholders, supporting clear ownership and accountability for regulatory risk and change.   
• Act as key conduit to Group Risk, other stakeholders and peers to ensure alignment, consistency and clarity of risk expectations and requirements into business processes.   

What will you bring?

• Strong expertise in risk management frameworks and regulatory obligations for Regulatory Risk and Change.  
• Strong ability to apply risk expertise practically within business and operational contexts across multiple teams or processes.   
• Ability to make judgement calls that balance business and customer outcomes.   
• Demonstrated ability to support the evolution and embedding of risk frameworks in financial services environments.  
• Demonstrated ability to translate data and insights into practical risk mitigation strategies, incl. uplift initiatives.  
• Working knowledge of controls design and testing methodologies; ability to assist with assurance activities.  
• Demonstrated ability to think pragmatically and take risk-based approaches to accelerate effective and efficient execution of initiatives.  
• Experience supporting advice to senior leaders and risk committees on operational and regulatory issues.    
• Strong knowledge of existing key regulation (e.g. Unfair contact terms; Code of Banking Practice)  

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 114495 .
 

Job Posting End Date

08/05/2026 , 11.59pm, (Melbourne Australia)