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Journey Expert

Journey Expert

Req ID:  33501
Department:  PRJPA-Business Lending - B+PB (30290966)
Division:  Australia Commercial (T22000)
Location:  Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 


Term Loans and Offsets are two of the key commercial product lines that assist our commercial customers to start, run and grow their business. This role will be supporting the Product Manager in the effective management and monitoring of these. You will be working with a wide range of distribution, operations and technology stakeholders to deliver the best customer outcome.


The purpose of the Business Lending Tribe is to make great business lending experiences possible for our Business Owner customers. Our aim is to provide our customers with simple, industry-leading business lending solutions, quickly, reliably and cost-effectively. Our focus is on improving Business Lending products, processes and systems whilst role modelling a strong risk management framework through the delivery of initiatives.


The Product Management Team combines product proposition and campaign development with end-to-end product management responsibilities for the five different product lines.  We have an opportunity for a Journey Expert to directly support a Product Manager in a specific product line for business term loans and offsets.


As with most product roles, the work will vary and could involve product design, strategy, momentum activities, monitoring, day to day management and adherence to ANZ Product Management Policy.  You will continually look to champion the product(s) internally and act as a subject matter expert in your area. While you will primarily support a specific product/stream, there is also the opportunity for you to work across other products within the broader team where capacity is required, and to work on initiatives that span more than one product.


Role Location: 833 Collins Street, Docklands VIC 3008 
Role Type: Permanent, full time role

What will you bring?

To grow and be successful in the role, you will ideally bring the following:


  • Demonstrable experience in one or more of the following areas: Product Management, Change Management, Business Analysis, and/or Delivery Management
  • Business lending and product management/proposition development experience (highly desired for this opportunity)
  • Collaborative approach to problem solving with experience in influencing outcomes
  • A strong commercial, analytical and strategic mindset and skillset
  • Passionate about delivering exceptional customer & banker experiences
  • Ability to quickly gather information on the progress of work and communicate this to key stakeholders
  • Ability to identify, monitor and manage risks, issues and dependencies
  • Ability to make decisions autonomously and communicate direction, rationale and outcomes clearly - bring people on the journey
  • Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.


But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.


We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.


You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 33501


Job Posting End Date

30/03/2023image, 11.59pm, (Melbourne Australia)

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