About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

ANZ’s Customer Migration Program is an exciting and genuinely transformative program for ANZ. Preparing for bank-led migration is a critical enabler of Australia Retail’s future state and integral to making ANZ Plus a success. Migrating customers to ANZ Plus offers them access to our leading financial wellbeing tools and modern banking propositions. For us at ANZ it is also an important part of our multi-year transformation program, contributing to simplifying our business and reducing costs

The Mission Control Team, within the Customer Readiness Stream, is primarily responsible for minimising and preventing Customer concerns through the migration journey. This is achieved by monitoring key lead indicators across the value stream to identify where a risk exists and action needs to be taken.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne
Work Hours: Full-time

What will your day look like?

As a Journey Expert in Mission Control, you are responsible for three main areas:

• Maintaining the holistic roadmap for Mission Control across the migration program – working with people across TMS, ANZPlus, and Data to make sure the objectives are aligned and effective
• Ensuring that metrics, measures and reporting are documented, effective and shared across teams
• Maintaining and updating metrics and analytics with Hypercare feedback loop

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Stakeholder management skills: strong ability to influence and build relationships to achieve a common goal
• Business analysis skills: Analyses information available and makes information backed decisions in defining complex business requirements
• Problem Solves & Delivers Results: Draws on multiple data sources and networks to understand the problem, devise innovative technical & non-technical solutions and deliver on the way forward, considering effective risk management processes and strategies
• Operational Risk: Strong understanding of operational and product risk and ability to identify and manage risks
• Proactively identifies, supports and drives opportunities for change
• Change Management: ability to effectively implement a solution, utilizing tools and techniques available, across multiple stakeholders and businesses
• Solution Design: Critically think through and recommend strong technical and non-technical solutions

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 82045 .
 

Job Posting End Date

27/02/2025 , 11.59pm, (Melbourne Australia)