About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Journey Expert, you will be responsible for working in the Fix and Comply Credit Card squad in the Find, Fix & Remediate (FFR) Team within the Everyday Banking (EDB) Portfolio. Your mandate in this role will be to investigate issues, fix them in a timely manner, share learnings to ensure our products work as expected and prevent further customer remediation. You will also be responsible for the day-to-day management of NFR Hub and ASIC Reportable Events. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full time
Role Location: 833 Collins Street, Docklands VIC

What will your day look like?

Your role will involve using your strong business analysis and change / project management skills to work collaboratively with various stakeholders to:

• Investigate process, system and gap analysis relating to risk events.
• Identify and capture detailed business requirements.
• Conduct impact and risk assessments.
• Own, organise and support change and implementation activities to ensure all impacted teams and roles are trained, equipped and ready to absorb/manage change.
• Develop business testing strategy and plans and coordinate/execute on these.
• Conduct data analysis to assess customer impacts and support remediations.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Hands-on knowledge and experience with banking systems (e.g. CAP, Vision Plus and CTM).
  
• Strong understanding of banking products, service, channels, with knowledge specifically in Credit Cards, Personal Lending and Deposits is highly valuable.
  
• Excellent communication and presentation skills to effectively communicate to all stakeholders (technical and non-technical).
  
• Strong interpersonal skills.
  
• Ability to manage multiple pieces of work and deliver to a high standard.
  
• A problem solver – energised by tackling complex problems. Utilise critical thinking, network, skills, knowledge and available data to drive better outcomes for our customers and the bank.
  
• Data driven decision making – using multiple sources of data and information to help contextualise and determine priorities.
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

10/06/2025 , 11.59pm, (Melbourne Australia)