About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

ANZ is building a significantly better Australian Retail Bank with ANZ Plus. Customer Migration refers to the process of moving our customers to ANZ Plus so the benefits of our faster, simpler, and safer retail bank can be realised.

This exciting opportunity is available to join the Customer Migration - Hypercare Stream as an Initiative Lead.   

The Hypercare Stream sits under the Customer Migration Portfolio and is responsible to operationalise a dedicated customer facing team to support the move of customers to ANZ Plus.  Our mission is to design processes, systems and optimise digitisation opportunities to ensure our customers & people have the best possible experience at ANZ as we move towards ANZ Plus, while reducing complexity, risk and cost.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne but can be flexible across Australia
Work Hours: Full-time

What will your day look like?

As an Initiative Lead within the Migration – Hypercare stream, you will be responsible for:

• Driving the successful delivery of strategic initiatives and ensuring that the Hypercare features aligns with business goals and customer needs.
• Working with internal and external delivery partners to ensure visibility of the work and support the stream to deliver customer and business value at pace.  
• Facilitate communication and collaboration to gather requirements, provide updates, and manage expectations.
• Monitor progress, identify risks, and implement mitigation strategies to ensure timely delivery.
• Gather feedback from customers and stakeholders to guide continuous feature improvement.
• Analyze performance metrics and implement changes to optimize Hypercare and its delivery process.

• Contribute to our strong culture and engagement to support the steam’s growth and development through the work delivered.  

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Deep customer facing experience, and product expertise of Retail and/or Commercial banking products - i.e., how the customer servicing operates across the value chain, including key product features, channels, the systems and processes that support the product.
• Demonstrated delivery experience across large programs, leading teams and working collaboratively with stakeholders to deliver required outcomes
• Ability to synthesize detailed information and present key insights to facilitate decision making.
• Risk management knowledge - to identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responses balancing the needs of our customers, stakeholders and the business .
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
• Ability to prioritise competing demands, be resilient in a dynamic environment and balance needs of our customers, stakeholders and the business
• Proven leadership capability to motivate diverse teams, balance competing demands, and be resilient in a dynamic environment
• Excellent communication and collaboration skills.
• Ability to prioritize and manage multiple tasks effectively.
• Strong analytical and problem-solving skills.
• Experience in leading cross-functional teams and managing stakeholders.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 91425 .
 

Job Posting End Date

09/04/2025 , 11.59pm, (Melbourne Australia)