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Home Owner Solutions Consultant

Home Owner Solutions Consultant

Req ID:  18470
Department:  Home Owner Solutions (30110735)
Division:  Australia Retail Division (T20000)
Job Family:  Banking / Core (default)
Location:  Melbourne


  • Bring your customer service experience and we’ll teach you all about banking
  • Join an organisation with many opportunities and career pathways
  • Build relationships with our customers as you help them achieve their financial goals

About the role

Role Location: 75 Dorcas Street, South Melbourne VIC 3000
Role Type: Permanent
Rostered Hours: Monday to Friday anytime between 8am and 8pm
Work Schedule: Full-time, 40hrs/week


Note: For successful applicants, we offer a robust and informative training program in the office, with combination of classroom, buddying and practical live call taking


At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

Our close knit team of solutions consultants are the first point of call for all customer and broker enquiries. Customer enquiries can range from general loan enquiries or payment set up to assisting with restructuring loans and much more. Based in the call centre in South Melbourne, the team are also here to support brokers with application updates, product information, post settlement loan details and more.

What’s critical to this role is a focus on customer service. Experience in banking isn’t required and you will be provided with all the tools, knowledge, and support to be successful with ANZ. We offer a robust and informative10-week training program, with combination of classroom, buddying and practical live call taking. Training will cover ANZ products, system navigation, compliance, regulations and a service/conversation guide to support you to engage with our customers.

What will your day look like

There is so much variety as a Home Owner Solutions consultant and you could be helping our customers by:

  • Supporting them through personalised and meaningful conversations to better support their financial well-being
  • Educating and empowering them to use ANZ’s digital solutions
  • Ensuring they finish the call as strong advocates for ANZ
  • Constantly building your skills and banking knowledge through our on-going training.
  • Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebratesteam wins.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Being empathetic and customer focused, combined with strong communication skills
  • A growth mindset, so you’re eager to learn the fundamentals of banking and to build your career
  • Previous customer service experience assisting and supporting customers
  • An active user and promoter of technology
  • An ability to multi-task and adapt to changing conditions
  • A proactive attitude ready to showcase your initiative

So, why join us?

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.


We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.


A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit

Job Posting End Date

30/09/2022image, 11.59pm, (Melbourne Australia)

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