About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Home Owner Coach in our team, you’ll play a key role in helping to enhance the customer experience and delivering exceptional results across the key dimensions of identifying customer needs, Home Loans sales and cross sell thereby assisting with creating Main Bank customers. The team focuses on supporting customers throughout their home ownership journey from saving for a deposit, first home ownership and property investments. Key focus is to explore opportunities to acquire new home loan and deposit customers via a needs based conversation.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 Months Secondment
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full-time (40 hours/week)

What will your day look like?

As a Remote Lending, you will have the opportunity to: 

• Provide exceptional customer experience through a stake holders
• Help our customers meet their financial needs while going through a home buyer’s journey 
• Give expert advice on Home Lending relevant for the customers’ needs at a time and place that suits them 
• Be the Home Lending ‘advocate’ for your stake holders and build strong relationships 
• Meet the financial needs of customers through quality interactions and providing financial solutions 
• Ensure adherence to ANZ policies, processes and external regulatory and legislative requirements 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Leadership and coaching capabilities
• Role models a strong customer focus, preferably with retail experience
• Enjoys working in a collaborative team environment
• Ability to multi-task, highly adaptable to change and ambiguity
• Proactive, shows initiative
• Being an active user and promoter of technology
• Mortgages Credit knowledge an advantage

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 113410 .
 

Job Posting End Date

24/04/2026 , 11.59pm, (Melbourne Australia)