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Home Loan Capability Manager

Home Loan Capability Manager

Req ID:  30445
Department:  BB Vic & Tas Admin (30020720)
Division:  Australia Retail (T20000)
Job Family:  Banking / Core (default)
Location:  Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.


The Home Loan Capability Manager is critical to making this happen. Primarily, the role will be responsible for building and maintaining the technical Home Loan Capability of HILM’s and SGM’s and establish a baseline of Home Loan knowledge across the ABN. Secondly, it will be responsible for building and maintaining the Home Loan business development capability of our HILM’s and SGM’s. This will enable HILM’s to confidently and efficiently meet the Home Loan needs of customers. In addition, building the home loan capability of the SGM’s and enable them to up-skill other lenders within the ABN to meet the Home Loan needs of customers.


  • Be a lead in driving growth of regional Home Loans revenue 

  • Build and maintain a Home Loan capability register of HILM’s and SGM’s and provide coaching on capability gaps. Covering both technical skills as well as business development skills

  • Act as a mentor to HILM’s and SGM’s and facilitate workshopping of complex deals to build knowledge and enable straight through processing


Role Location:833 Collins Street, Docklands VIC 3008

Role Type: 12 months secondment/fixed-term opportunity, Full-time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

  • Strong understanding of the Home Loan business including systems/process/policies and procedures.

  • Strong networking and relationship building skills

  • Strong Communication Skills

  • Proven coaching skills

  • Proven sales track record


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.


But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.


We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.


You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 30445.

Job Posting End Date

07/02/2023image, 11.59pm, (Melbourne Australia)

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