Head of Digital Channel, Mobile

Req ID: 123619

Department: AR Digital Channels - Executive Office

Division: Australia Retail

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Reporting to the General Manager, Digital Strategy & Platforms, the Head of Digital Channel, Mobile is accountable for defining, governing and continuously improving the mobile banking channel experience, platform direction, asset performance and value realisation for ANZ Retail customers.

This is a senior digital leadership role that translates enterprise digital strategy into practical channel direction, platform choices and business outcomes for Mobile Banking.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full time

What will your day look like?

As the Head of Digital Channel, Mobile, you will define the strategic direction of ANZ Retail's mobile banking channel, ensuring it delivers a seamless, engaging and customer-centric experience. You will own channel performance, platform strategy and value realisation, partnering across Product, Technology, Operations and Risk to drive customer outcomes and business growth.

Set the vision, experience principles and strategic direction for the Mobile Banking channel.
Drive continuous improvement of customer experience, engagement and channel performance using customer and behavioural insights.
Own the performance, resilience and lifecycle management of Mobile Banking as a critical digital asset.
Shape platform strategy and architecture, promoting simplification, scalability and reuse across the digital ecosystem.
Partner with Technology and Operations to ensure the platform remains secure, reliable and aligned to strategic priorities.
Drive measurable business outcomes, including customer growth, channel migration, engagement uplift and cost-to-serve efficiencies.
Lead governance and prioritisation decisions across value streams, balancing customer experience, risk, resilience and commercial outcomes.
Work closely with Risk, Compliance and Legal teams to ensure safe, compliant and sustainable delivery.

This is a highly influential leadership role with the opportunity to shape the future of ANZ's mobile banking experience and deliver meaningful outcomes for millions of customers.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Significant experience in digital channel, mobile banking, product or platform leadership roles within large, complex organisations.
Proven success leading customer-facing digital channels at scale, with accountability for both day-to-day performance and strategic delivery outcomes.
Strong understanding of customer experience, digital engagement and journey design, with the ability to translate strategy into clear channel standards and priorities.
Experience using customer insights, behavioural data and performance metrics to drive measurable improvements in customer and business outcomes.
Strong knowledge of digital platforms and architecture, including experience driving simplification, scalability and reusable capabilities.
Demonstrated ability to balance customer needs, commercial outcomes, platform resilience and delivery priorities when making strategic decisions.
Experience establishing performance measures, governance frameworks and value realisation approaches for digital products or channels.
Strong understanding of operational resilience, risk management and regulatory requirements within a complex or regulated environment.
Exceptional stakeholder management and influencing skills, with the ability to build alignment and drive outcomes across Product, Technology, Risk, Design, Data and Operations teams.
A strategic and pragmatic leader with strong executive communication skills and the ability to navigate competing priorities and complex challenges.

This role is ideal for a leader who is passionate about shaping outstanding digital experiences while driving strategic outcomes, operational excellence and sustainable growth. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 123619 .

Job Posting End Date

24/09/2026, 11.59pm, (Melbourne Australia)