About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Head of Advice Enablement leads the enablement function for private advice, including technology, client service, paraplanning, process and initiatives, and capability. The role will oversee the delivery of excellent client outcomes from advice. The role is responsible for developing and delivering the advice initiative pipeline, advice technology, robust risk management and compliance, and ensuring the efficient and effective production of advice documents and client service support. The role will collaborate with other leaders in private advice, ANZ Private Bank and more broadly across ANZ.

Role Type: Permanent
Role Location: Level 43/55 Collins, Melbourne VIC 3000
Work Hours: Full time(40hrs/week)

What will your day look like?

As an Advice Director, you will:

• Deliver high-quality advice and service to private clients.
• Strengthen advice proposition and client engagement.
• Oversee efficient production and implementation of advice documents.
• Build a strong, inclusive, high-performing service culture within the enablement team.
• Ensure compliance with ANZ policies, legal, regulatory, and ethical standards.
• Shape and execute ANZ Private’s advice strategy and align initiatives to improve client outcomes.
• Lead advice technology systems and drive innovation.
• Inspire, mentor, and manage the enablement team’s performance and development.
• Collaborate across Private Advice and ANZ Private Bank leadership.
• Manage and resolve client complaints and incidents per policy.
• Own advice pricing and support lead generation, client events, and marketing activities.
• Support and contribute to the Private Advice momentum plan and broader ANZ success.

What will you bring?

• Proven leadership in advice enablement teams
• Strong strategic planning and execution capability
• Deep knowledge of Australian and global financial advice markets
• Expertise in advice technology, processes, and controls
• Solid understanding of financial law, regulation, and compliance
• Skilled in building trust with advisers and cross-functional collaboration
• Excellent communication, client engagement, and presentation skills
• Strong product knowledge across investment, insurance, and financial solutions

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 102391 .
 

Job Posting End Date

10/10/2025 , 11.59pm, (Melbourne Australia)