About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role provides an opportunity to join the Customer Protection Strategy & Performance team working together with stakeholders across the business to protect our customers against fraud and minimise ANZ’s fraud losses. The successful candidate is expected to use analytical techniques to utilise internal and external data/indicators to identify compromises and fraud trends and come up with prevention and detection strategies to mitigate the risk and exposure. The role involves liaising with internal teams and the broader fraud community comprising of representatives from other banks, schemes, external vendors and government bodies. The role also involves ensuring timely and accurate reporting of fraud losses and metrics to business stakeholders and providing insights on the same. Knowledge of Fraud, strong analytical skills and a background in data mining/working with multiple sources of data are key attributes to succeed in this role.    

Role Type: Permanent 
Role Location: Melbourne or Brisbane
Work Hours: Full Time

What will your day look like?

• Minimise ANZ’s exposure to fraud through utilisation of data and indicators to identify trends and make appropriate changes to fraud rules and strategies
• Closely work with Fraud & Scams Operations to keep abreast of key fraud and scam trends they are observing and pass on own observations and knowledge of emerging fraud trends
• Minimise customer disturbance in the detection of fraud through efficient detection and prevention techniques with low False positive ratios and minimisation of unnecessary account restrictions
• Ensure timely and accurate reporting of key metrics & performance and insights packs. Regularly update business stakeholders on fraud losses and trends
• Conduct process & gap analysis, drive process improvements and maximise system capabilities
• Manage and monitor on an ongoing basis rule performance, identify emerging trends & opportunities of optimisation/improvement
• Work closely with other members of the Fraud strategy and Operations teams towards achieving team goals
• Develop and maintain strong working relationship with business stakeholders to drive strategies to mitigate fraud risk in existing processes and new initiatives
• Network with other financial institutions and industry bodies in order to maintain best practice in Fraud prevention and detection

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Understanding of retail & commercial bank products, payment channels / types & associated fraud risk
• Experience in working in the Fraud / Digital security area. Or demonstrated close coordination with Fraud teams
• Ability to manage multiple priorities and support quick decision making
• Experience with Data mining and Analysis of large datasets & reporting
• Demonstrated ability to work collaboratively with internal & external stakeholders and peers
• Experience with using SAS/SQL in prior / current role

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124330 .
 

Job Posting End Date

11/10/2026, 11.59pm, (Melbourne Australia)