About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

ANZ is modernising its contact-centre landscape into a cloud-native, AI-enabled platform that delivers smart, seamless, and personalised customer and banker experiences across voice and messaging channels. ECC is a core enterprise transformation, building a unified, scalable, and resilient servicing platform underpinned by Amazon Connect and complementary AWS services.  

The Chapter Lead Engineer is a senior technology leader responsible for driving engineering excellence and capability uplift across ECC. This role plays a critical part in delivering ANZ’s enterprise contact centre transformation by combining deep hands-on technical leadership with people leadership and chapter development. 

The role operates as a player-coach, actively contributing to solution design and engineering delivery while building a high-performing, scalable engineering capability across onshore and offshore teams. 

Role Type: Permanent
Role Location: Melbourne
Work Hours: Full-Time

What will your day look like?

• Lead end-to-end solution design and engineering delivery of ECC platforms on AWS 
• Actively contribute to delivery through hands-on development and pair coding, guiding teams on React, Node.js and Python (APIs, microservices, event-driven services), Terraform (infrastructure as code, environment provisioning and automation) 
• Translate business requirements into scalable, secure, and resilient technical solutions 
• Provide real-time technical guidance to squads, removing blockers and uplifting delivery quality 
• Lead and grow a high-performing engineering chapter, spanning onshore and offshore teams 
• Drive engineering capability uplift, including:  
  • Skills development and career pathways 
  • Engineering standards and ways of working 
  • Continuous improvement and knowledge sharing 
• Lead workforce planning and capability strategy, including vendor and partner alignment 
• Partner with Product Owners, Delivery Leads, and Business stakeholders to shape solutions based on business needs 

What will you bring?

• Extensive experience delivering cloud-native solutions in large-scale enterprise environments. 
• Strong hands-on full stack engineering capability, with demonstrated experience in:  
  • Frontend: React 
  • Backend: Node.js and Python 
  • Infrastructure: Terraform 
• Proven experience leading solution design and hands-on delivery, including pair coding and mentoring engineers 
• Strong experience in distributed systems, integration patterns, APIs, and event-driven architectures. 
• Deep knowledge of Release Engineering, including DevOps practices, including CI/CD, automated testing, and monitoring 
• Proven experience leading large, distributed engineering teams (onshore/offshore) 
• Strong people leadership capability, including:  
  • Performance management 
  • Coaching and mentoring 
  • Capability development 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 115126 .
 

Job Posting End Date

10/06/2026 , 11.59pm, (Melbourne Australia)