About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role will support the Divisional NFR Reporting & Insights Lead with reporting requirements and provide meaningful information, reporting and insights to help inform business decisions and uplift Non-Financial Risk and the Control environment. 

This role also supports the Controls and Customer Outcomes Assurance Lead in managing non-financial Risk across the portfolio. As a Divisional NFR Reporting & Insights Manager, you will provide meaningful information and insights to help inform business decisions in order to meet compliance & regulatory requirements. This is done by bringing technical expertise to ensure the quality and accuracy of data, analysing patterns and trends and transforming it into consumable reports for stakeholders. You will also support the business to manage end to end risk accountabilities.

Role Location: Melbourne
Role Type: Permanent, Full time

What will your day look like?

The role is accountable for:
•    Analysing NFR data to generate insights. This includes doing deep dive and thematic NFR reviews and reporting outcomes to relevant governance forums.
•    Defining and conducting tests to validate that data is fit for purpose
•    Performing data analysis in order to support Retail Division which includes monitoring and driving uplift in data quality health in NFR Hub
•    Generating, monitoring, presenting and analysing relevant NFR insights
•    Ensuring that data is managed in compliance with internal policies and external regulations and is of high quality
•    Working in collaborative teams to explore initiatives to reduce NFR, uplift control environment, drive consistency across risk profiles and work with Portfolio teams to identify risk reduction opportunities.
•    Drive consistency across the various RMFs with regards to content, insights and efficient preparation of reporting.
•    Creating new or adopting existing models/frameworks/tools to support BU/function requirements
•    Support the integration and migration of I.AM. Amplified, NFR and CPS230 initiatives.
•    Ensure good quality and insightful reporting to the various Divisional and Group Committees regarding NFR. 
•    Supporting regulatory attestations for Australia Retail;
•    Supporting the annual ACL attestation process for Australia Retail;
•    Supporting the oversight and management of Responsible Managers (ASIC) including ensuring CPD requirements are met.
•    Providing guidance to the Business on how to conduct change risk impacts and risk assessments (incl. CRMA/NFRAs) and how to manage risks related to change implementation
•    Risk advisory support to the Business with making informed decisions on risk management

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
•    Quality Assurance - Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus
•    Proficiency in risk management and data insight visualisation tools, including ServiceNow (NFR Hub), Qlikview, Excel etc
•    Ability to translate quantitative & qualitative information and relay insights through narratives & visual means
•    Able to define, plan and execute testing of data quality as required to support NFR related initiatives and Group deliverables
•    Proven ability to work with large data sets
•    Ability to effectively communicate and present to all stakeholders (translate technical into non-technical and vice-versa)
•    Experience identifying, analysing and resolving data quality issues 
•    Strong communication and presentation skills
•    Business analysis
•    Strong stakeholder engagement skills and ability to build relationships across the value chain through a collaborative approach

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94210 .
 

Job Posting End Date

14/08/2025 , 11.59pm, (Melbourne Australia)