About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Digital Channels Assurance Manager is responsible for providing independent first-line assurance for Digital Channels, with a focus on the Digital Trust, Identity and Onboarding (DTIO) value stream, helping ensure that customer, regulatory, operational and risk obligations are effectively managed.

 
The role provides risk advisory for DTIO, including operational risk assessments, control design, root cause assessments, emerging risks and opportunities for improvement. Partnering closely with business stakeholders and the wider Digital Channel assurance function, the role supports better customer outcomes, stronger risk management and sustainable control environments across DTIO.

This role will also support delivery of assurance activities across high priority and strategic ANZ programs, including the Single Customer Front End (SCFE) transformation, PACT (People, Accountability, Customers and Trust) program, ASIC Matters and Suncorp Integration Program, providing independent advice into the effectiveness of risk management, controls and customer outcomes from the perspective of DTIO.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12M Secondment/Fixed-Term Contract
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full-Time

What will your day look like?

What you'll be doing:

•    Provide independent, high-quality assurance and challenge across Digital Trust, Identity, Verification, Authentication and Onboarding initiatives.
•    Review and provide risk advisory for change programs (eg SCFE) and ensure governance, risk assessment and control requirements are effectively supported.
•    Assess the design of controls, identifying gaps, emerging risks, exposure to threats and improvement opportunities.
•    Deliver evidence-based findings, recommendations and practical insights.
•    Monitor issue remediation and support improvements to customer, regulatory and security outcomes.
•    Be engaged in business and technology propositions at early stage and provide preliminary risk views and watchpoints
•    Build and lead trusted relationships across Digital, Technology, Risk and Compliance teams.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•    Previous experience in operational risk, assurance or compliance within banking or financial services.
•    Expertise related to Digital Channels, Identity, Authentication, Onboarding or Customer Profile capabilities.
•    Solid expertise and capability to identify key risks, control weaknesses and systemic themes in business and technology contexts
•    Strong stakeholder management, influencing and communication skills, collaborating across first and second line teams
•    Experience reviewing transformation programs in a regulated environment.
•    Knowledge of APRA, ASIC, Privacy, CDR (Open Banking), AML/CTF and customer protection obligations.
•    Ability to work independently, simplify complex issues and provide practical, risk-based recommendations.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 123057 .
 

Job Posting End Date

14/09/2026, 11.59pm, (Melbourne Australia)