About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Data Analyst in ECC, you'll play a key role in supporting the Data Chapter Lead across end-to-end data analysis, reporting design, and delivery activities for the ECC transformation. You'll help migrate and modernise contact centre reporting on AWS Connect, turning voice, messaging, and assisted service data into clear, trusted insights that measure customer experience and operational performance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full time

What will your day look like?

As a Data Analyst, you will:

• Review project priorities and issues to identify risks, manage dependencies, and support successful project delivery.
• Analyse business, data, and regulatory requirements to ensure solutions meet stakeholder needs and compliance obligations.
• Facilitate stakeholder workshops to gather requirements, validate assumptions, and align on project outcomes.
• Conduct data mapping and lineage analysis to understand data flows, transformations, and system dependencies.
• Support solution design activities by translating business requirements into effective data and reporting solutions.
• Develop and maintain project documentation and governance artefacts to support compliance, auditability, and delivery standards.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Working knowledge of SQL and data querying, with experience across cloud or contact centre data platforms (e.g. AWS Athena) desirable.
• Strong analytical skills, with the ability to investigate data issues, perform data validation, and interpret data from multiple sources.
• Understanding of data models, data lineage, and data quality principles.
• Exposure to or interest in contact centre reporting, ideally across voice, messaging, and assisted service channels.
• Ability to gather, document, and clarify business requirements and support solution development and delivery activities.
• Attention to detail, with a focus on data quality, accuracy, and controls.
• Effective communication and stakeholder engagement skills, with the ability to work collaboratively across business and technology teams.
• Ability to understand reporting and regulatory requirements and support their translation into data and reporting solutions.
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 122042 .
 

Job Posting End Date

03/09/2026, 11.59pm, (Melbourne Australia)