About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ our purpose is to shape a world where people and communities thrive and to achieve this, we need a talented Data Analyst to join Everyday Banking. The purpose of Everyday Banking is to provide products that are simple, easy to use and enable our customers to bank with confidence. We do this through the design, manufacture, and management of a simple range of products to bring the customer proposition to life for our retail customers.

As a Data Analyst in Customer Lifecycle and Wealth, your role is to provide data-led insight to support the creation of strategy, analytics and reporting pertaining to customer engagement and performance analytics within the Everyday Banking products suite (Deposits, Credit Cards, Personal Loans and Wealth).

Role Type: 12 months Fixed Term
Role Location: Melbourne
Work Hours: Full time/ Blended working model 

What will your day look like?

As a Data Analyst, you will surface data insights and communicate this to stakeholders utilising packs, dashboards extracts and tell a story to the business to understand how we can uplift engagement, stay compliant and report on past performance. You will also:
 

• Liaise with product owners and Journey Experts to understand business problems
• Source & analyse customer / account data to support the resolution of any issues identified
• Attend stand-up to align progress on your individual tasks
• Work in collaborative teams to explore business initiatives
• Support individual missions of Squads through data analysis
• Collaborate across the data chapter and retail analytics to uplift the overall data capability

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Recent and extensive Data Analyst experience in a Data Analyst role 
• Background and experience in products (Credit Card, Personal Loan, Deposits, Wealth)
• Analytical & problem-solving skills to understand the detail of business questions across customer engagement, remediation and compliance
• Ability to work with raw/unorganised data sets to obtain required information
• Hands-on knowledge and experience with tools and techniques for analysis, data manipulation and presentation (e.g. SQL, Python, Cloud)
• Strong customer lens and affinity
• Analytical and inquisitive mindset to continuously improve the level of insight surfaced
• Strong ability to translate data insights into practical business recommendations
• Thorough approach to detail, ensuring a high level of accuracy
• Ability to effectively communicate to all stakeholders (translate technical into non-technical and vice-versa)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 83537 .
 

Job Posting End Date

15/01/2025 , 11.59pm, (Melbourne Australia)