About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Customer Settlement Officer in our Customer Settlement Operations Department, you’ll play a key role in helping our customers into their homes. Our Customer Settlement Officers are well trained mortgage industry professionals who are focussed on delivering exceptional customer outcomes that are both well managed and meet the needs of the customer.  They are always aware of the need to follow not only internal policies but ANZ’s regulatory obligations.  They are dedicated to supporting frontline lenders, brokers and helping customers on their home loan journey.

Roles are with our Customer Settlement team, processing settlement funding for Retail, Commercial and Small Business Purchase applications on the day of settlement. This role is predominantly conversation based via the PEXA Digital Settlement Platform and email communications with front line, this is not a call-based role.
 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 months secondment/fixed term
Role Location: 833 Collins Street, Docklands VIC

What will your day look like?

As a Customer Settlement Officer, you are responsible for:

• Post training & Ramp up period, ability to meet team outcome (Settlement Officer) & productivity targets. 
• Creating seamless, transparent settlement experiences for our customers and stakeholders
• Maintaining a strong sign on time result 
• Strong focus on continuous improvement relating to business process.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Ability to effectively manage your time to meet customer & lender expectations
• Excellent stakeholder management skills
• Ability to follow processes for risk and compliance requirements
• Attention to detail
• Excellent written & oral communication skills. 
• Flexible and adaptable to change

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

15/05/2025 , 11.59pm, (Melbourne Australia)